Product Owner at Desjardins responsible for enhancing member/client experience through strategic project collaboration and stakeholder management. Engaging with various teams and creating impactful product solutions.
About the role
- Senior Product Manager developing and launching digital banking initiatives for Equitable Bank. Collaborating with teams to enhance online and mobile banking experiences.
Responsibilities
- Assisting in development of strategy and roadmaps for service functionality in all channels, including financial/experience justification, overall design and customer experience
- Deliver new products and features in digital channels
- Assist in the running of the digital channels day-to-day, ensuring their availability to customers
- Maintaining industry and competitive awareness
- Supporting the team in delivering a leading, intimate customer experience in the digital channel
- Managing various vendor relationships
- Play a leadership role in the Scrum team to ensure that capabilities are in-scope, on-time and of high quality
- Translate directives and customer needs into backlog items. Serve as the primary source of external information for the Scrum teams, offering clear definitions of the targeted capability, the intended value to the customer and functional/non-functional requirements
- Assist in the development of product roadmaps. Author, refine and approve backlog items, with clearly articulated acceptance criteria
- Manage and prioritize backlog contents, ensuring sufficient depth of groomed items for development consumption and commitment
- Drive the delivery of business value, communicate progress, elicit feedback and enable stakeholder reviews for validation in the process
- Review QA test plans to align with acceptance criteria, facilitate testing and review of early builds for adherence to functional requirements
- Manage engagement with bank stakeholders and effectively communicate product release contents and expected product capabilities/customer journey
- Identify and manage business activities (operating model, training, communications, etc.) required to support agile initiatives
- Facilitate problem-solving on a day-to-day basis as required, working closely with development on implementation challenges
- Coach team members and help with their development/desired outcomes as required
Requirements
- 10+ years of Canadian Financial Institution experience leading online and/or mobile banking channels (or equivalent experience) in a role such as Application Manager, Channel Manager, and Product Manager
- Education: Post-Secondary Degree in Commerce, Management, Economics, Finance, Engineering, Computer Science, etc.
- MBA or other graduate degree a plus and/or
- Familiarity and expertise with consumer technology
- Experience with core banking systems
- Working level domain knowledge of T24 (Temenos core banking system), Temenos Connect Internet Banking (TCIB)/EdgeConnect, Remote Deposit Capture (customer facing as well as employee facing technology experience), and the business rules and logic behind Transunion’s credit history product used in the context of digital customer onboarding
- Experience in working closely with technology teams in all aspects of SDLC (requirements, development, testing), including vendor teams
- Understanding of and experience in employee workflow processes and associated ticketing processes and systems used to deliver change
- Understanding of workplace collaboration tools to achieve efficiency
- Understanding of Canadian banking regulatory context
- Proven track record of delivering customer-facing service enhancements on a large scale
- Familiarity with user experience & design principles, specifically for digital interactions
- Strong attention to detail
- Proven ability to initiate and execute projects
- Good verbal and written communication skills
- Project management experience
- Familiarity with the mobile ecosystem (app stores, mobile payment technologies, etc.) is ideal
- Previous work experience with significant accountabilities relating but not limited to:
- o Product management and product development
- o Leading IT and business teams
- o Influencing senior executive decisions
- Enthusiastic, thorough, inclusive and results-oriented; ability and desire to help others thrive in a dynamic team-oriented environment
- Deep passion in first class customer experiences, innovation and delivering software
- Excellent verbal and written communication skills, ability to communicate on a broad spectrum (from deep technical discussions to high level executive vision)
- Work experience in facilitation and fact-based problem solving to resolve complex issues and drive actionable outcomes
- Experience in a technology company or top-tier technology consulting firm
Benefits
- 💰 Competitive discretionary bonus
- ✨ Market leading RRSP match program
- 🩺 Medical, dental, vision, life, and disability benefits
- 📝 Employee Share Purchase Plan
- 👶🏽 Maternity/Parental top-up while you care for your little one
- 🏝 Generous vacation policy and personal days
- 🖥 Virtual events to connect with your fellow colleagues
- 🎓 Professional development and comprehensive Career Development program
- 💛 A fulfilling opportunity to join one of the top FinTechs and help create a new kind of banking experience
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