About the role

Staff Software Engineer resolving complex escalations for EvenUp's personal injury law products. Driving architectural improvements and leading technical strategies within a hybrid team environment.

Responsibilities

Lead technical resolution of the most complex, multi-system escalations — the ones that require deep cross-functional understanding and careful architectural thinking.
Identify systemic weaknesses across the product that generate escalations and partner with other engineering teams to address them at the root.
Define and drive the technical strategy for the squad: observability, tooling, runbooks, incident response patterns, and reliability standards.
Partner closely with the CPO and EM to shape the squad's roadmap, balancing urgent reactive work with high-leverage proactive investments.
Serve as a technical advisor and force multiplier for other engineers on the squad — reviewing approaches, accelerating investigations, and raising the ceiling on what the team can handle.
Influence engineering culture and practices across EvenUp: blameless post-mortems, on-call hygiene, failure mode documentation.
Act as a product thinker for the squad — synthesizing patterns from escalations into product insights, shaping what the team builds proactively, and making sound scope decisions without PM support.
Engage directly with key customers or CS leadership when escalations require deep technical credibility at the table.

8+ years of software engineering experience, with a demonstrated track record at the Staff level or equivalent.
Exceptional diagnostic and systems-thinking skills — you can hold the complexity of a multi-service architecture in your head and find the failure point others miss.
Deep technical credibility: you can write and review code, design systems, and make sound architectural trade-offs under time pressure.
Experience driving improvements across team boundaries — you influence without authority and get other teams to own their part of the fix.
Strong communication skills with engineers, product leaders, and non-technical stakeholders.
A bias toward permanent fixes over repeated patches — you've built things that made whole categories of problems go away.
Deeply product-minded: you understand the "why" behind customer pain, not just the "what," and you're as comfortable making product decisions as you are architectural ones.
Experience at a high-growth SaaS company navigating rapid product evolution.