Staff Engineer building AlphaSense’s identity, authentication, authorization, and user management platform. Designing secure, scalable APIs for enterprise market - intelligence software.
About the role
- Staff Software Engineer resolving complex escalations for EvenUp's personal injury law products. Driving architectural improvements and leading technical strategies within a hybrid team environment.
Responsibilities
- Lead technical resolution of the most complex, multi-system escalations — the ones that require deep cross-functional understanding and careful architectural thinking.
- Identify systemic weaknesses across the product that generate escalations and partner with other engineering teams to address them at the root.
- Define and drive the technical strategy for the squad: observability, tooling, runbooks, incident response patterns, and reliability standards.
- Partner closely with the CPO and EM to shape the squad's roadmap, balancing urgent reactive work with high-leverage proactive investments.
- Serve as a technical advisor and force multiplier for other engineers on the squad — reviewing approaches, accelerating investigations, and raising the ceiling on what the team can handle.
- Influence engineering culture and practices across EvenUp: blameless post-mortems, on-call hygiene, failure mode documentation.
- Act as a product thinker for the squad — synthesizing patterns from escalations into product insights, shaping what the team builds proactively, and making sound scope decisions without PM support.
- Engage directly with key customers or CS leadership when escalations require deep technical credibility at the table.
Requirements
- 8+ years of software engineering experience, with a demonstrated track record at the Staff level or equivalent.
- Exceptional diagnostic and systems-thinking skills — you can hold the complexity of a multi-service architecture in your head and find the failure point others miss.
- Deep technical credibility: you can write and review code, design systems, and make sound architectural trade-offs under time pressure.
- Experience driving improvements across team boundaries — you influence without authority and get other teams to own their part of the fix.
- Strong communication skills with engineers, product leaders, and non-technical stakeholders.
- A bias toward permanent fixes over repeated patches — you've built things that made whole categories of problems go away.
- Deeply product-minded: you understand the "why" behind customer pain, not just the "what," and you're as comfortable making product decisions as you are architectural ones.
- Experience at a high-growth SaaS company navigating rapid product evolution.
Benefits
- Choice of medical, dental, and vision insurance plans for you and your family.
- Additional insurance coverage options for life, accident, or critical illness.
- Flexible paid time off, sick leave, short-term and long-term disability.
- 10 US observed holidays, and Canadian statutory holidays by province.
- A home office stipend.
- 401(k) for US-based employees and RRSP for Canada-based employees.
- Paid parental leave.
- A local in-person meet-up program.
- Hubs in San Francisco and Toronto.
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