Revenue Operations Manager building acquisition systems for Float, a Canadian fintech platform for business spending and finance. Optimizing sales pipelines, forecasting, activation, and GTM operations.
About the role
- Senior Manager leading EvenUp’s AI-powered discovery service for personal injury law firms. Owning legal quality, delivery operations, metrics, staffing, and team development.
Responsibilities
- Serve as the in-house expert on discovery practice across personal injury jurisdictions, including interrogatories, requests for production, requests for admission, objections, meet-and-confer standards, and motions to compel
- Define and maintain quality standards, templates, and playbooks
- Personally review or spot-check output on complex or high-risk cases
- Partner with Product, Engineering, and Data Science to translate discovery expertise into AI-assisted workflow systems
- Stay current on statutory and common-law changes affecting discovery nationwide
- Update team guidance and client-facing SLAs
- Act as escalation point for legally sensitive judgment calls, jurisdiction-specific objection strategy, privilege issues, and uncovered edge cases
- Design the end-to-end delivery workflow covering intake, drafting, QA/review, client sign-off, and turnaround guarantees
- Build the delivery team staffing model
- Own and report metrics including turnaround time, quality/error rate, client satisfaction, and throughput per FTE
- Identify and implement process improvements as volume scales
- Determine where automation and human review should be used
- Hire, coach, and develop the team
- Serve as primary point of contact between the Discovery team and firm leadership/clients for escalations, edge cases, and account-level issues
- Report to the VP, Operations
Requirements
- J.D. and active bar license in good standing in at least one U.S. state
- 7+ years of personal injury litigation experience
- Substantial hands-on discovery work, including drafting and defending written discovery, objections, and motion practice around discovery disputes
- Prior experience managing people and/or leading a team or function
- Comfort operating with metrics and SLAs
- Working fluency with legal tech/AI-assisted drafting tools
- Clear point of view on where AI output needs human judgment
- Ability to translate legal nuance into clear, buildable guidance for engineers, product managers, and operations staff
- Comfort with ambiguity
Benefits
- Offers equity
- Choice of medical, dental, and vision insurance plans for you and your family
- Additional insurance coverage options for life, accident, or critical illness
- Flexible paid time off
- Sick leave
- Short-term and long-term disability
- 10 US observed holidays
- Canadian statutory holidays by province
- Home office stipend
- 401(k) for US-based employees
- RRSP for Canada-based employees
- Paid parental leave
- Local in-person meet-up program
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