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Export Knowledge Base Manager – Advisor
Posted 2 weeks ago
About the role
- Export knowledge manager advising Canadian businesses and improving EDC’s AI-assisted trade guidance. Maintaining knowledge content, answering export questions, and supporting digital innovation.
Responsibilities
- Own the ongoing maintenance and enhancement of the Export Help Hub knowledge base by creating, updating, validating, and organizing content
- Establish and maintain content standards, governance practices, and review processes
- Respond to export-related inquiries from Canadian businesses through email, web, chat, social media, and phone
- Provide guidance on international sales and marketing, customs and compliance, market intelligence, export regulations, risk mitigation, and trade practices
- Monitor and improve the quality of AI-generated responses by identifying content gaps, validating outputs, tagging knowledge, and supporting continuous learning and optimization of the Generative AI experience
- Research and synthesize information from internal experts, content repositories, and external trade resources
- Identify opportunities to connect companies with relevant EDC products, services, and expertise
- Contribute customer insights to improve products, services, processes, and digital experiences
- Interact with internal and external parties, including customers, in a team-based but independent manner with limited day-to-day supervision
Requirements
- Undergraduate degree in International Business, Business Administration, Commerce, Finance, or a related field (or equivalent experience)
- 5+ years of experience in international trade, export advisory services, business consulting, or a related field
- Strong understanding of the Canadian export ecosystem, including government and private-sector resources available to exporters
- Excellent research, analytical, and problem-solving skills
- Experience engaging directly with clients and translating complex information into practical advice
- Strong written and verbal communication skills in both English and French
- Candidates must be able to work legally in Canada at the time of application (Canadian Citizens or Permanent Residents preferred)
- Candidates must meet the requisite government security screening requirements
- Experience supporting small and medium-sized businesses in international business development, supply chain management, customs and trade compliance
- Experience managing knowledge bases, content repositories, content governance, or digital information systems
- Familiarity with generative AI knowledge management, prompt design, and/or quality assurance
- CITP or CTS designation, or experience as a Trade Commissioner or Trade Officer
Benefits
- Performance-based incentive
- Competitive compensation and benefits package
- Work-life balance
- Hybrid work options
- 3 to 4 weeks paid vacation
- Corporate closure period
- Summer early Fridays
- No-meeting Fridays
- Continuous learning opportunities
- Training programs
- Workshops
- Language training
- Inclusive workplace and employment equity
- Wellness initiatives
- Mental health support
- Fitness programs
- Volunteer opportunities
- Social responsibility programs
- Relocation assistance for eligible candidates
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