Bilingual French - first software tester testing public - facing applications and phone systems for PLATO, Canada’s Indigenous - owned technology services company. Supporting reliable finance - sector systems for Canadian citizens.
About the role
- Become part of a global networking leader as a Staff Software Systems Engineer. Deliver cloud-driven solutions impacting over 50,000 customers globally.
Responsibilities
- Provide end-to-end, cloud-driven networking solutions for over 50,000 customers globally.
- Accelerate digital transformation efforts and deliver unprecedented progress.
- Work as a Staff Software Systems Engineer reporting to the Senior Manager of Applications Engineering.
- Collaborate with the engineering team to develop top-rated services and support.
Requirements
- Hands-on experience in wired networking protocols including VLAN, IP, STP, TCP/UDP, VRRP, OSPF, BGP, MPLS, IS-IS, SPBM
- Hands-on experience in Enterprise Wireless LAN testing and validation.
- Solid understanding of network security concepts such as AAA (Authentication, Authorization, Accounting), 802.1X, VPN, Captive Portal, IPsec, and Firewalls.
- Strong knowledge of network infrastructure services including DHCP, DNS, RADIUS, LDAP, SSH, and Certificate Authorities.
- Hands-on experience with cloud platforms such as AWS, Azure, or GCP.
- Strong understanding of cloud-native and distributed systems (microservices, APIs, service communication).
- Experience with containerization and orchestration technologies such as Docker and Kubernetes.
- Strong knowledge of cloud middleware like RabbitMQ & Kafka.
- Proven expertise in triaging, reproducing, and resolving complex customer or field issues in large-scale or production environments.
- Familiarity with observability tools (metrics, logging, tracing) such as Prometheus, Grafana, ELK, or Loki.
- Strong root cause analysis (RCA) skills across networking, application, OS, and cloud layers.
- Experience in building or using AI & automation tools for debugging, log analysis, and issue resolution.
- Strong programming & debugging skills in Python, Java, or similar languages.
Benefits
- Medical, dental, and vision insurance
- Flexible work schedules and work-from-home opportunities where role permits
- Paid time off, including open time off in eligible markets and statutory leave in all markets
- Paid holidays in accordance with local practice
- Retirement savings programs, including RRSP matching in Canada
- Employee Stock Purchase Program, where eligible
- Employee assistance program
- Tuition reimbursement, where eligible
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