About the role

Warranty Coordinator supporting service operations at Finning Canada by managing warranty claims and reviewing repair documentation. Collaborating with service teams and suppliers to ensure warranty compliance.

Responsibilities

Review equipment warranty coverage and determine claim eligibility
Audit service work orders and repair documentation for warranty compliance
Prepare, submit, and track warranty and goodwill claims with manufacturers and suppliers
Investigate warranty registration discrepancies and coordinate resolution
Act as a liaison between service teams, suppliers, and manufacturers regarding warranty-related matters
Provide guidance and support to branch personnel on warranty processes and claim requirements
Assist with the implementation of new warranty procedures and best practices
Ensure qualifying repair costs are charged to the appropriate warranty or policy accounts
Return non-qualifying charges for correction when required

Experience in warranty administration, service operations, equipment maintenance, or a related field
Understanding of technical failure analysis and repair documentation
Strong attention to detail and ability to audit records accurately
Excellent organizational and time management skills
Strong verbal and written communication skills
Proven ability to manage high workloads and competing priorities
Solid problem-solving and analytical abilities
Proficiency with Microsoft Office applications
Experience working with heavy equipment, construction equipment, mining equipment, or related industries (preferred)
Knowledge of warranty claim processes and manufacturer warranty programs (preferred)
Familiarity with service department operations and work order management systems (preferred)
Mechanical aptitude and equipment product knowledge (preferred)