Fittes is a modular building materials company specializing in high-quality interior finishes.
Our flagship product, Aria Vent, is the first and only patented vent that can be customized with any flooring or wall material.
Our goal is to create beautiful, functional, and innovative design products that are preferred by industry professionals and DIYers alike.

Fittes

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marketing

Fittes is a home improvement company specializing in high-quality ventilation products such as vents, mounts, niches, and accessories designed to enhance airflow in various rooms, including bathrooms, kitchens, and living spaces. They offer a range of customizable solutions while prioritizing ease of installation for DIY enthusiasts. With a focus on aesthetic and functional design, Fittes aims to elevate the living experience through efficient and stylish air management solutions.

Fittes is a modular building materials company specializing in high-quality interior finishes. 

Our flagship product, Aria Vent, is the first and only patented vent that can be customized with any flooring or wall material. 

Our goal is to create beautiful, functional, and innovative design products that are preferred by industry professionals and DIYers alike.

• Own the customer inbox and phone across email, SMS, and automated flows
• Drive email and SMS campaigns and automation flows end-to-end
• Track open rate, click rate, order placement, and retention outcomes
• Build and refine segmentation strategy and maintain clean CRM lists and contact data
• Write campaign briefs aligning sales, creative, and marketing
• Support Loyalty & Rewards campaign execution and B2B/Trades retention touches
• Plan and run A/B tests on messaging, creative, and send strategy
• Turn campaign data into actionable recommendations for stakeholders
• Monitor new automation and CRM tools and features for testing
• Maintain accurate dashboard reporting on campaign and program effectiveness
• Maintain the marketing calendar and report progress
• Contribute input to quarterly marketing plans
• Keep messaging on-brand across all channels
• Partner closely with and report to the E-Commerce Manager on retention strategy

Lifecycle Marketer

Lifecycle Marketer driving email, SMS, segmentation, and retention campaigns for Fittes, a Toronto product design company. Optimizing customer lifecycle performance through testing and analytics.

customer-support

• Own Fittes' customer experience end-to-end across B2C and B2B channels
• Serve as the first escalation point for product feedback, marketing signals, shipping exceptions, and order problems
• Operate daily in Gorgias and deliver SOPs, dashboards, and workflows
• Determine which CX processes should be automated and which should remain human
• Convert customer feedback into actionable data and build tracking dashboards
• Write SOPs for order management, returns, and drop-shipping
• Run daily CX operations and meet response and resolution SLAs
• Triage the first hour of daily volume across email, SMS, chat, and phone
• Communicate proactively with customers about backorders and fulfillment issues
• Partner with warehouses and operations to close fulfillment gaps
• Support Amazon CX escalations
• Represent the Voice of the Customer in product, packaging, and marketing decisions
• Build coaching and quality-assurance processes for the growing CX team

Customer Experience Lead

Customer Experience Lead owning B2C and B2B support for Fittes, a Toronto product design company. Automating CX workflows, resolving escalations, and advocating for customer-led product improvements.

full-stack-engineer

• Support product development from concept to final product on various projects.
• Assist with technical documents for external parties.
• Assist with operating and maintaining a 3D printer.
• Assist with developing and executing test plans of products.
• Provide cross-departmental support throughout product launches.
• Propose design and testing solutions based on researched data and thorough understanding of product goals.
• Communicate School Requirements: Ensure compliance with co-op program expectations, documenting requirements and providing timely assistance or reviews.
• Actively participate in weekly team meetings by presenting progress and understanding how the department is performing against targets.
• Work with the product team to refine concepts, execute product development, identify opportunities, streamline workflows and improve existing processes.
• Follow the existing documentation process and provide continuous improvement suggestions as needed.
• Maintain a deep understanding of the product team's long-term goals and provide proactive support to achieve them.
• Analyze customer reviews/ratings to understand customer perception of products.
• Diagnose product defects, providing comprehensive troubleshooting support to other departments. This includes identifying root causes and developing a minimum of two solutions.
• Support quality assurance initiatives such as SOP documentation and assessing prototypes for accuracy of manufacturing.
• Demonstrate company values through inspirational leadership and by leading by example.
• Use the "issue, three options, and best solution" mindset to make decisions and prevent delays.
• Exhibit a growth mindset and resilience in the face of challenges and uncertainty.
• Practice mindful, timely communication to ensure clarity and transparency.
• Embrace failure as a learning opportunity and address challenges openly.

Product Engineer – Co-Op

Product Engineer Co-Op at Fittes, supporting product development and collaborative innovation. Engaging in market research, SolidWorks design, and product realization processes.

Fittes is a modular building materials company specializing in high-quality interior finishes. Our flagship product, Aria Vent, is the first and only patented vent that can be customized with any flooring or wall material. Our goal is to create beautiful, functional, and innovative design products that are preferred by industry professionals and DIYers alike.

Fittes

About the company

Open jobs

3 jobs found

Lifecycle Marketer

Fittes

Customer Experience Lead

Fittes

Product Engineer – Co-Op

Fittes