Application Support Engineer in a hybrid role responsible for support of business - critical applications. Collaborating with clients and internal teams to resolve application issues and enhance system stability.
About the role
- Application Support Engineer addressing client integration issues at Flexspring, enhancing HR data management solutions through tech and support collaboration.
Responsibilities
- Troubleshoot production issues in customer integrations, identify root causes, and implement effective solutions while meeting defined support SLAs.
- Communicate clearly and professionally with both internal teams and external clients throughout the lifecycle of a support case.
- Document investigation steps, findings, and resolutions in the case management system (Salesforce Service Cloud) and provide regular status updates to clients.
- Drive support cases to resolution by collaborating with Support, Development, Technical Consultants, third-party partners, and clients.
- Participate in quality assurance activities, including production update testing, pre-release testing, and other collaborative QA efforts.
- Identify process gaps and provide feedback and improvement suggestions to the manager and broader team.
- Participate in the on-call support rotation as required.
Requirements
- 3+ years of proven experience with OOP - Java, C#, Python etc.
- University degree in Computer Science, Mathematics, Physics, Statistics, Data Analysis, or a related field, or an equivalent combination of education and relevant experience.
- Demonstrated commitment to high-quality customer service , with a track record of going above and beyond in client engagements.
- Solid critical thinking and problem-solving abilities, with the capacity to address both technical and business challenges.
- Excellent attention to detail and the ability to troubleshoot issues efficiently and effectively.
- Self-motivated, self-aware, coachable, and collaborative, with a strong ability to work as part of a team.
- Experience working with or supporting Salesforce Service Cloud. (Nice to Haves)
- Knowledge of Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc. (Nice to Haves)
- Experience with, or functional understanding of ETL (Extract, Transform, Load) processes. (Nice to Haves)
- Exposure to HR and/or finance data integrations. (Nice to Haves)
- Experience with HR and ATS platforms such as Oracle HCM, Taleo, Workday, ADP, Greenhouse, and BambooHR. (Nice to Haves)
- Additional language skills such as French, Spanish, Arabic, or other languages. (Nice to Haves)
Benefits
- Remote work with flexible hours.
- 4 weeks of paid vacation annually.
- Comprehensive health benefits package for you and your family.
- Home office setup support.
- Team events and opportunities to connect with colleagues.
- Opportunity to work with cutting edge technologies.
- Competitive base salary within an empowering, ownership-driven work culture.
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