About the role

Application Support Engineer addressing client integration issues at Flexspring, enhancing HR data management solutions through tech and support collaboration.

Responsibilities

Troubleshoot production issues in customer integrations, identify root causes, and implement effective solutions while meeting defined support SLAs.
Communicate clearly and professionally with both internal teams and external clients throughout the lifecycle of a support case.
Document investigation steps, findings, and resolutions in the case management system (Salesforce Service Cloud) and provide regular status updates to clients.
Drive support cases to resolution by collaborating with Support, Development, Technical Consultants, third-party partners, and clients.
Participate in quality assurance activities, including production update testing, pre-release testing, and other collaborative QA efforts.
Identify process gaps and provide feedback and improvement suggestions to the manager and broader team.
Participate in the on-call support rotation as required.

3+ years of proven experience with OOP - Java, C#, Python etc.
University degree in Computer Science, Mathematics, Physics, Statistics, Data Analysis, or a related field, or an equivalent combination of education and relevant experience.
Demonstrated commitment to high-quality customer service , with a track record of going above and beyond in client engagements.
Solid critical thinking and problem-solving abilities, with the capacity to address both technical and business challenges.
Excellent attention to detail and the ability to troubleshoot issues efficiently and effectively.
Self-motivated, self-aware, coachable, and collaborative, with a strong ability to work as part of a team.
Experience working with or supporting Salesforce Service Cloud. (Nice to Haves)
Knowledge of Javascript, Groovy, REST API, SOAP Web Service, Graph QL, Insomnia, Postman, etc. (Nice to Haves)
Experience with, or functional understanding of ETL (Extract, Transform, Load) processes. (Nice to Haves)
Exposure to HR and/or finance data integrations. (Nice to Haves)
Experience with HR and ATS platforms such as Oracle HCM, Taleo, Workday, ADP, Greenhouse, and BambooHR. (Nice to Haves)
Additional language skills such as French, Spanish, Arabic, or other languages. (Nice to Haves)