FLO is Canada’s largest electric vehicle (EV) charging network.
We operate a comprehensive charging ecosystem that fulfills EV drivers’ needs wherever they may be—at home, at work or on the go—by ensuring a consistently simple and seamless experience.
FLO offers smart home charging solutions for both single-family houses and multi-unit residential buildings, as well as access to thousands of public charging stations across the country.
FLO also provides turnkey solutions to property managers, business owners, employers and municipal administrators who wish to support EV adoption by supplying charging services.

FLO EV Charging

Browse and apply for open jobs at FLO EV Charging.

bilingual

FLO EV Charging is a leading provider of electric vehicle (EV) charging solutions, offering a complete portfolio designed for both personal and business use. FLO operates one of the largest EV charging networks in North America, making charging convenient at home, work, or on the go. Their products include a range of hardware and software solutions, such as the FLO Home TM, CoRe+ TM Series, SmartTWO TM Series, and the fast-charging FLO Ultra TM. FLO is dedicated to reliability and sustainability, ensuring high network uptime and supporting initiatives that transition to net-zero cities like New York. The company also offers resources such as rebates, incentives, and performance warranties, catering to various industries including retail, hospitality, utilities, and more.

FLO is Canada’s largest electric vehicle (EV) charging network. We operate a comprehensive charging ecosystem that fulfills EV drivers’ needs wherever they may be—at home, at work or on the go—by ensuring a consistently simple and seamless experience. FLO offers smart home charging solutions for both single-family houses and multi-unit residential buildings, as well as access to thousands of public charging stations across the country. FLO also provides turnkey solutions to property managers, business owners, employers and municipal administrators who wish to support EV adoption by supplying charging services.

- Comprendre la structure et la réalité des comptes clients afin d’en assurer une représentation fidèle dans les outils de l’organisation. 
- Identifier les écarts, incohérences ou informations manquantes entre les systèmes et appliquer les ajustements nécessaires pour assurer leur alignement. 
- Analyser et maintenir et optimiser les informations des comptes clients (coordonnées, contacts, parcs, équipements, etc.) dans les différents systèmes internes. 
- Collaborer avec diverses équipes internes afin de comprendre les processus clients et les règles de gestion des données. 
- Communiquer avec les clients, lorsque requis, pour valider certaines informations, clarifier des données ou compléter des dossiers. 
- Documenter les corrections effectuées et soulever les enjeux récurrents afin de contribuer à l’amélioration continue des pratiques. 
- Devenir un point de référence interne pour la compréhension des comptes clients. 


Agent(e) service à la clientèle – Bilingue

Customer service agent managing client accounts at EV charging network company in Québec City. Engaging with clients and optimizing account management practices in a hybrid work environment.

engineer

• You will be at the center of software support operations and incident resolution, with a varied and impactful daily role:
- Analyze and resolve complex software and hardware incidents in production environments;
- Conduct technical investigations using monitoring and observability tools such as Snowflake, NewRelic and internal tools;
- Identify root causes of issues and implement necessary fixes to restore services;
- Collaborate with internal and external clients to diagnose problems and collect requests for improvements;
- Work closely with software, firmware and infrastructure teams to coordinate technical resolutions and ensure effective incident follow-up;
- Participate in the implementation of application improvements and complex configuration changes;
- Deploy, apply and monitor software updates in production environments;
- Develop and maintain scripts and tools to optimize and simplify operations;
- Maintain detailed documentation of incidents, troubleshooting procedures, bugs and enhancement requests;
- Contribute to system performance monitoring and support of CI/CD pipelines.

Software Support Engineer

Software Support Engineer ensuring the performance and reliability of FLO's R&D solutions. Analyzing incidents and collaborating with interdisciplinary teams for effective resolutions.

• Answer calls and emails from users, administrative contacts, and electric vehicle charging station owners, providing professional and courteous service.
• Perform high-level diagnostics and resolve level 1 troubleshooting incidents within prescribed timeframes and in accordance with company quality standards.
• Escalate unresolved issues or complaints following established processes to ensure effective follow-up.
• Work closely with various stakeholders and internal teams to stay informed about new products, services, and procedures.
• Prequalify B2B leads and assign them to the sales team to help drive organizational growth.
• Participate in any tasks or projects related to improving the customer experience and collaborate with relevant stakeholders.

Customer Experience Representative – Bilingual

Customer Experience Representative providing service and support within FLO's electric vehicle charging network. Engaging with B2B and B2C clients for satisfaction and loyalty improvement.

• Répondre aux appels et aux courriels des utilisateurs, contacts administratifs et propriétaires de bornes de recharge pour véhicules électriques, tout en assurant un service professionnel et courtois.
• Effectuer des diagnostics de haut niveau et résoudre les incidents de dépannage de niveau 1 dans les délais prescrits et conformément aux normes de qualité de l’entreprise.
• Escalader les problèmes ou plaintes non résolus selon les processus établis afin d’assurer un suivi efficace.
• Travailler étroitement avec divers intervenants et équipes internes pour demeurer informé·e des nouveaux produits, services et procédures.
• Préqualifier les pistes B2B et les attribuer à l’équipe commerciale afin de contribuer à la croissance de l’organisation.
• Participer à toute tâche ou projet lié à l’amélioration de l’expérience client et collaborer avec les différentes parties prenantes.


Agent de service à la clientèle, Bilingue

Customer Service Agent offering support through various communication channels for EV charging solutions. Collaborating with internal teams and managing customer inquiries effectively.

product-manager

• Product Manager – Commercial Charging: Develop and evolve FLO’s commercial charging offerings.
• Build and maintain strong relationships with EVSE partners.
• Translate technical capabilities into clear value propositions for customers.
• Contribute to the rapid growth of the public charging network.
• Identify, evaluate, and select strategic EVSE partners.
• Collaborate with internal teams to deliver comprehensive solutions.
• Define product positioning and ensure clear market differentiation.
• Analyze network performance and identify opportunities for improvement.

Product Manager – EV Charging Station

Product Manager responsible for developing and evolving commercial charging offers at FLO. Collaborating with partners and internal teams for innovative electric vehicle solutions.

FLO EV Charging

About the company

Open jobs

5 jobs found

Agent(e) service à la clientèle – Bilingue

FLO EV Charging

Software Support Engineer

FLO EV Charging

Customer Experience Representative – Bilingual

FLO EV Charging

Agent de service à la clientèle, Bilingue

FLO EV Charging

Product Manager – EV Charging Station

FLO EV Charging