About the role

Ingénieur support logiciel assurant la fiabilité des solutions R&D de FLO, réseau de recharge électrique nord-américain. Résolution d’incidents, déploiements et optimisation des opérations de production.

Responsibilities

Analyze and resolve complex software and hardware incidents in production environments
Conduct technical investigations using monitoring and observability tools such as Snowflake, New Relic, and internal tools
Identify root causes and implement the necessary fixes to restore services
Collaborate with internal and external customers to diagnose issues and gather enhancement requests
Work closely with software, firmware, and infrastructure teams to coordinate technical resolutions and ensure effective incident follow-up
Participate in the implementation of application enhancements and complex configuration changes
Deploy, apply, and monitor software updates in production environments
Develop and maintain scripts and tools to optimize and simplify operations
Maintain detailed documentation of incidents, troubleshooting procedures, bugs, and enhancement requests
Contribute to systems performance monitoring and CI/CD pipeline support

Bachelor’s degree in Computer Science, Software Engineering, or a related field
5+ years of experience in software development, software support, or complex technical troubleshooting
Experience with programming languages such as C#, Python, C++, or other relevant languages
Strong proficiency in scripting languages such as Python or JavaScript for tool development and automation
Experience with incident tracking and version control tools such as Jira and Git
Knowledge of continuous integration and continuous deployment (CI/CD) tools, as well as containerization technologies such as Docker
Knowledge of cloud technologies such as AWS or Azure and microservices architectures
Ability to analyze complex problems and propose effective solutions in critical environments
Excellent communication and collaboration skills in multidisciplinary teams
Professional-level fluency in both French and English is required to ensure clear and effective communication with all teams and customers across Canada

Culture: Humanity and close leadership. We grow together.
JEDI: Justice, Equity, Diversity, and Inclusion. A program that brings our teams together.
Group benefits: Comprehensive coverage, including telemedicine. Easy access to prompt care for the whole family and peace of mind.
Retirement plan: Employer contributions of up to 2%. Save for the future and prepare for retirement with peace of mind.
Additional vacation: Between 3 and 4 weeks, depending on experience and relevance to the role. More time to enjoy and recharge.
Recharge days: 5 days of leave to take care of yourself and your family.
Welcome gift: 5 days off to start at FLO and begin your first year on the right foot.
Summer Fridays: Afternoons off. Enjoy the sunshine.
Opportunity to purchase a charging station at a discounted price for you and your loved ones. Enjoy a tangible benefit that makes the transition to electric mobility easier.