Customer Service Representative supporting mining operations for Komatsu, which develops construction and mining equipment and technologies. Managing parts orders, quotations, customer issues, returns, and sourcing.
About the role
- Agent bilingue répondant aux utilisateurs de bornes de recharge électrique chez FLO. Diagnostiquant les incidents, gérant les escalades et soutenant les clients B2B et B2C.
Responsibilities
- Respond to calls and emails from users, administrative contacts, and owners of electric vehicle charging stations
- Perform high-level diagnostics and resolve Level 1 troubleshooting incidents within prescribed timelines and in accordance with the company’s quality standards
- Escalate unresolved issues or complaints according to established processes to ensure effective follow-up
- Work closely with various stakeholders and internal teams to stay informed about new products, services, and procedures
- Pre-qualify B2B leads and assign them to the Sales team
- Participate in any task or project related to improving the customer experience and collaborate with various stakeholders
Requirements
- Postsecondary education in a relevant field
- Minimum of two years of experience in a customer service role
- Excellent verbal and written communication skills in French and English
- Proficiency in Microsoft Office and comfort working in a highly computerized environment
- Ability to perform Level 1 diagnostics and navigate various technology tools effectively
- Excellent stress-management skills and ability to thrive in a dynamic environment
- Initiative and autonomy
- Strong teamwork and collaboration skills
- Customer-focused approach and strong service orientation
- Ability to manage multiple requests simultaneously with rigor and professionalism
- Knowledge of Salesforce or another CRM with customer service ticketing functionality
- Knowledge of call center software and omnichannel environments
- Proudly drive an electric vehicle!
Benefits
- Group RRSP: Employer contributions of up to 2%
- Welcome Days: 5 days to help you get started at FLO
- Recharge Days: 5 days off to take care of yourself and your family
- Summer Fridays: Afternoons off
- Telemedicine: Easy access to fast care for the whole family
- Additional Vacation: Recognized experience means more time to enjoy
- EV Benefits: Home charging station provided
- Friends and Family Discounts: Share the benefits of FLO
- Insurance: Comprehensive coverage
- Culture: Humanity and close leadership
- Parental Leave: 5 days in addition to RQAP benefits
- JEDI: Justice, Equity, Diversity, and Inclusion—a program that brings our teams together
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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