Affiliate & Partnerships Manager owning creator - led acquisition for Odd Bunch’s subscription produce service. Scaling affiliate revenue, TikTok Shop, partnerships, and offline activations across Canada and the US.
About the role
- Service Relationship Manager guiding strategic customers through Fortinet’s premium cybersecurity support services. Managing Success Plans, governance, escalations, service reviews, and customer outcomes.
Responsibilities
- Establish and nurture strategic customer relationships for Fortinet’s premium Advanced Support services
- Align Advanced Support deliverables and expertise with customer business priorities
- Oversee service-delivery governance by analyzing trends, producing service reports, and recommending service-use optimization
- Act as the customer advocate within Fortinet and collaborate across departments to achieve customer outcomes
- Partner with Technical Account Managers to resolve customer issues
- Participate in pre-sales activities and help ensure delivery teams are prepared to provide support
- Address evolving service needs, maximize value, and promote adoption
- Develop and manage Success Plans for Advanced Support engagements
- Serve as the trusted advisor and primary Services and Support contact
- Facilitate meetings and engage resources for issue resolution and proactive service delivery
- Ensure Advanced Support delivery meets or exceeds operational KPIs
- Lead engagement among service delivery teams, customers, sales teams, and stakeholders
- Establish executive and senior customer relationships
- Address customer satisfaction issues and ensure follow-up actions are completed
- Produce weekly and quarterly service performance and lifecycle management reports
- Conduct Quarterly Service Reviews and provide service-utilization insights and recommendations
- Manage technical and service escalations and prepare customer and executive updates
- Negotiate, document, and communicate customer governance structures
- Collaborate with account teams on sales strategy, revenue opportunities, and contract renewals
- Drive continuous process improvements
Requirements
- Completed Fortinet FCP training and certification or equivalent NSE 4 and NSE 5 credentials
- Demonstrated experience in Service Delivery and/or Customer Success, preferably within a technology or SaaS environment
- Relevant technical background in networking and security
- Understanding of service excellence and identifying improvement opportunities
- Ability to comprehend technical concepts and translate them into business-focused, value-centric language
- Consultative customer relationship management skills
- Effective task management and workload organization skills
- Ability to handle conflicting priorities
- Execution-focused approach with ability to monitor progress against success criteria and deadlines
- Strong analytical skills
- Proactive attitude and responsibility for outcomes
- Teamwork and collaboration skills across virtual teams
- Ability to maintain performance under pressure
- Ability to influence others positively
- Excellent communication skills
- Technical knowledge in telecommunications, cybersecurity, or internetworking preferred but not essential
- ITIL Foundation certification preferred but not essential
- Bachelor’s degree or equivalent level of education
Benefits
- 100% company-paid medical, dental, and vision coverage
- Health Spending Account
- Personal Spending Account
- Employee & Family Assistance Plan (EFAP), including counseling, legal advice, and mental health resources
- Critical illness, disability, and life insurance
- Group Registered Retirement Savings Plan (RRSP) with company match
- Competitive Paid Time Off
- Flexible leave policies
- Paid health days
- Equity program eligibility
- Bonus eligibility reviewed at hire and annually at the Company’s discretion
Job title
Job type
Experience level
Salary
Degree requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Account Manager growing enterprise customer revenue for Mosaic AI’s configurable technical - support platform. Driving module adoption, renewals, ROI cases, and executive expansion strategies.
Contra partnerships specialist executing advertising, sponsorship, ticketing, and community deals. Supporting Postmedia’s Canadian news media brands and local market partnerships.
Contra partnerships specialist executing advertising, sponsorship, ticketing, and community deals for Canadian news media company Postmedia. Coordinating partners, campaigns, assets, and contractual fulfillment.
National Account Manager driving Canadian retailer, manufacturer, and provider account growth for Confident Remodels’ home - improvement software platform. Translating partner needs into operational and technical execution.
Local Business Relationship Manager growing and managing micro - business portfolios for Prospera Credit Union. Providing lending advice, relationship management, and risk assessment across British Columbia’s Lower Mainland.
Account Manager managing strategic retail accounts and territory sales for FMC, a global agricultural sciences company. Developing customer relationships, forecasts, and growth strategies across Western Canada.
Major Account Manager driving strategic cybersecurity sales and executive relationships with Canadian telecom providers. Expanding Fortinet’s Secure Networking, SASE, and security operations solutions.
Account Manager supporting premium users for TENTENS Tech’s global social discovery platforms. Managing personalized communications, retention cases, and user insights remotely.
Account Manager connecting clients, media, creative, and data at an AI - powered performance marketing agency. Driving campaign execution, budgets, strategy, and measurable growth.