IT Support Technician supporting SysGen Solutions Group’s managed services and internal IT operations in Calgary. Monitoring systems, troubleshooting devices, and assisting clients and employees.
About the role
- Technical Analyst providing technical support to end users at FortisBC. Responsible for IS infrastructure management and project coordination.
Responsibilities
- Responsible for providing technical support to the end users at FortisBC
- Creates and maintains an Infrastructure Roadmap
- Performs IS infrastructure capacity planning, technology evaluations and recommendations
- Develops long-term technology lifecycle strategy
- Identifies and prioritizes IS infrastructure initiatives
- Manages a portfolio of IS Infrastructure projects
- Develops communication strategy regarding infrastructure upgrade/change plans
- Analyzes and processes complex IS infrastructure requests
- Approves technology requests as necessary
Requirements
- 2 year Diploma in Computer or Electronics Technology, Computer Science or related field.
- 8 years’ experience related work experience.
- Advanced knowledge of end-user computing, data center, server and virtualization, data storage and backup, networking, telecommunications, collaboration environments, cloud technology and architect, cyber security and peripherals.
- Superior interpersonal and customer service skills.
- Superior written and oral communications and presentation skills.
- Excellent analytical and organizational skills, including the ability to work in a fast-paced, changing environment.
- Competence in the execution of large projects.
- Ability to analyze problems.
- Leadership and management skills.
- Valid Class 5 British Columbia Driver’s license.
Benefits
- Competitive salary
- Comprehensive benefits package
- Support for life-long career development
- Volunteer opportunities
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