Manager of Site Reliability Engineering and Platform at CIRA, ensuring reliability and operational excellence of registry platforms. Leading and developing a high - performing technical team in a hybrid work environment.
About the role
- Owning internal platform tooling that enables developers to deploy and scale services at Genesys. Contributing to automation and API development to enhance operational workflows.
Responsibilities
- Own internal platform tooling that enables hundreds of developers to deploy, operate, and scale services across global Genesys Cloud regions
- Build reliable automation, APIs, and developer experiences that improve deployment velocity, reduce operational risk, and strengthen service health at scale
- Design and maintain REST APIs and backend services in Python that enable self service platform capabilities for engineering teams
- Improve reliability and performance through pragmatic architecture enhancements, capacity planning, and scalability focused changes
- Implement and maintain unit and integration tests to increase confidence, reduce regressions, and support continuous delivery
- Strengthen observability by enhancing metrics, logging, and alerting to improve mean time to detect and mean time to recover
- Provide thoughtful code reviews and technical guidance that raises quality and consistency across services
- Collaborate with cross functional platform stakeholders to gather requirements, validate solutions, and drive alignment on shared standards
- Partner effectively with remote team members to deliver highly available, secure, and scalable features from design through production
Requirements
- 4+ years of professional software development experience after completing formal education
- Authorization to work in Canada on a permanent basis without current or future employer sponsorship
- Strong backend engineering experience with Python, REST API design, and production grade service development
- Experience building distributed systems with a practical understanding of scalability, availability, and fault tolerance
- Hands on experience with AWS services such as DynamoDB, S3, SQS, SNS, and CloudFormation
- Experience with REST API frameworks such as Flask, Django, or equivalent
- Experience with NoSQL data stores and designing data models for performance and operational simplicity
- Working knowledge of CI/CD and automation tools such as Jenkins and Ansible
- Strong written and verbal communication skills, with the ability to collaborate across teams and time zones.
Benefits
- Comprehensive extended group health coverage
- Generous paid time off, including vacation and personal leave
- Retirement savings program with employer RRSP matching up to a prescribed maximum amount
- Family-friendly benefits, including parental leave top-up and adoption assistance
- Growth and development opportunities through access to learning resources and internal mobility programs
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