About the role

DevOps Engineer managing internal platform tooling for deploying and scaling services in Genesys Cloud. Building automation and APIs to improve deployment velocity and operational health.

Responsibilities

Own internal platform tooling that enables hundreds of developers to deploy, operate, and scale services across global Genesys Cloud regions
Build reliable automation, APIs, and developer experiences that improve deployment velocity, reduce operational risk, and strengthen service health at scale
Partner across engineering teams to influence platform standards and deliver improvements that make day to day development and operations faster and safer
Build and evolve internal tooling and services that streamline deployments, health checks, and operational workflows across multiple worldwide locations
Design and maintain REST APIs and backend services in Python that enable self service platform capabilities for engineering teams
Improve reliability and performance through pragmatic architecture enhancements, capacity planning, and scalability focused changes
Implement and maintain unit and integration tests to increase confidence, reduce regressions, and support continuous delivery
Strengthen observability by enhancing metrics, logging, and alerting to improve mean time to detect and mean time to recover
Provide thoughtful code reviews and technical guidance that raises quality and consistency across services
Collaborate with cross functional platform stakeholders to gather requirements, validate solutions, and drive alignment on shared standards
Partner effectively with remote team members to deliver highly available, secure, and scalable features from design through production

4+ years of professional software development experience after completing formal education
Authorization to work in Canada on a permanent basis without current or future employer sponsorship
Strong backend engineering experience with Python, REST API design, and production grade service development
Experience building distributed systems with a practical understanding of scalability, availability, and fault tolerance
Hands on experience with AWS services such as DynamoDB, S3, SQS, SNS, and CloudFormation
Experience with REST API frameworks such as Flask, Django, or equivalent
Experience with NoSQL data stores and designing data models for performance and operational simplicity
Working knowledge of CI/CD and automation tools such as Jenkins and Ansible
Strong written and verbal communication skills, with the ability to collaborate across teams and time zones.

Comprehensive extended group health coverage
Generous paid time off, including vacation and personal leave
Retirement savings program with employer RRSP matching up to a prescribed maximum amount
Family-friendly benefits, including parental leave top-up and adoption assistance
Growth and development opportunities through access to learning resources and internal mobility programs