Support execution of the technical roadmap for the revenue lifecycle across a 10+ tool tech stack
Support and maintain provisioning, user support, troubleshooting, and ongoing maintenance for end users
Support stakeholder requests and communication across the revenue technology stack
Identify gaps in processes, integrations, and automations; recommend improvements and assist with implementation and expansion of the tech stack
Help evaluate new revenue technology solutions
Support vendor coordination, procurement, renewals, and quarterly business reviews with IT, Privacy, Legal, and Finance
Partner with cross-functional teams to support tool implementation, adoption, and aligned reporting definitions
Build and maintain reporting and dashboards within revenue tools
Document workflows, support processes, and troubleshooting guidance for first-tier sales support and self-service
Use internal AI solutions to automate and streamline RevTech and go-to-market workflows
Requirements
Experience in Sales Operations, Revenue Operations, Customer Success Operations, system administration, or analytics roles supporting go-to-market teams
Hands-on experience with at least two revenue or sales tools such as Gong, Clari, Outreach, Groove, ZoomInfo, Gainsight, Kantata, or similar tools
Understanding of systems integrations, automations, permissions, and data management concepts
Experience leveraging AI in day-to-day workflows, ideally building productivity-accelerating agents and artifacts
Exposure to workflows, tooling changes, vendor processes, tool evaluations, rollouts, requirements gathering, implementation planning, or enablement
Ability to identify gaps in workflows, processes, and tooling and turn them into practical improvements
Strong analytical and problem-solving skills, including reporting and dashboard development or partnership
Clear, inclusive communication skills and ability to collaborate across Sales, Customer Success, Professional Services, Revenue Operations, IT, Enablement, Strategy, Legal, and Privacy
Comfort working in an all-remote, asynchronous environment and ability to prioritize and communicate proactively
Interest in GitLab and alignment with its values
Exposure to Workato, Zapier, or large language model-powered workflows is helpful but not required
Familiarity with B2B SaaS go-to-market motions and data skills such as Salesforce reporting, business intelligence, SQL, or Python are helpful but not required
Benefits
Benefits to support your health, finances, and well-being
Flexible Paid Time Off
Team Member Resource Groups
Equity Compensation & Employee Stock Purchase Plan
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