Forward Deployed Product Manager leading AI - native product workstreams for Caylent, an AWS and Anthropic cloud services partner. Designing PDLCs, coaching client PMs, and shaping prototypes.
About the role
- Global Product Owner leading GoGlobal’s Employer of Record product strategy, delivery, compliance, and commercial performance. Driving sustainable growth across international markets.
Responsibilities
- Own the EOR product end to end, including global scope, standards, commercial model, operating framework, service delivery, and economics
- Serve as the senior product and delivery voice for EOR with clients, prospects, and strategic partners
- Partner with Revenue and Sales to qualify opportunities, shape solutions, support pricing, and expand key accounts
- Drive product growth through market positioning, retention, cross-selling, and upselling
- Define pricing frameworks, service tiers, packaging, premium offerings, and commercial guardrails
- Own global EOR product strategy, service catalogue, delivery framework, operating model, and roadmap
- Evaluate market trends, competitive positioning, client needs, and regulatory developments
- Set global execution standards, SLAs, quality metrics, and client experience expectations
- Ensure consistency across onboarding, employee lifecycle management, payroll coordination, benefits administration, and offboarding
- Drive standardization, automation, process optimization, and continuous improvement
- Oversee critical delivery issues and complex client escalations
- Own product-level cost-to-serve, commercial performance, productivity, margins, and economic sustainability
- Lead Regional Product Owners, the Global Process Manager, Operations leaders, and Outsourcing Control leads
- Mentor and develop global product, commercial, and operational leadership
- Establish global compliance posture across employment, payroll, tax, labor law, and worker classification
- Partner with Legal, Compliance, and Risk teams on regulatory, operational, and commercial risks
- Maintain governance frameworks, compliance monitoring, audit readiness, and regulatory change management
- Report to the Chief Delivery Officer and drive KPIs including revenue growth, retention, margin, onboarding quality, SLA attainment, client satisfaction, compliance, productivity, and scalability
Requirements
- Bachelor's degree in Business, Human Resources, Finance, Law, International Business, or a related field
- 12+ years of experience in Employer of Record (EOR), Global Employment, HR Outsourcing, Workforce Solutions, Payroll Services, or Global Business Services
- At least 5 years leading a global product, service line, operational function, or business unit with end-to-end accountability
- Demonstrated track record of driving growth through revenue generation, market expansion, client retention, and account development
- Experience managing a service-line P&L, including ownership of cost-to-serve, margin, pricing strategies, and productivity performance
- Strong working knowledge of global employment practices, labor regulations, payroll delivery models, worker classification, and workforce compliance requirements
- Strong client-facing, commercial, and business development capability
- Experience leading senior product, operational, and delivery leaders across multiple regions and cultures
- Ability to balance commercial objectives, operational excellence, compliance requirements, and customer experience
- Preferred: prior experience as a Product Owner, Service Line Leader, General Manager, or Head of EOR
- Preferred: experience leading a global EOR transformation, operating model redesign, or large-scale growth initiative
- Preferred: experience building and scaling international employment solutions across multiple jurisdictions
- Preferred: strong understanding of HR technology, workforce management platforms, and digital service delivery models
- Preferred: experience leading post-acquisition integration, globalization, or operational transformation programs
- Preferred: professional certifications in HR, Payroll, Employment Law, or Business Management
Benefits
- Opportunity for all employees to become a partner and share in profits
- Diverse, global, and supportive team
- Fully remote work and hybrid options in some countries
- Career opportunities across international locations
- English as the official company language
- Transparent monthly financial sharing with the team
- Flexible, trust-based work environment
- Sustainable growth environment without VC or PE pressure
- No equity plans; partnership and profit-sharing opportunities instead
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