LC
Responsable senior de la réussite client chez Lightspeed, plateforme de commerce infonuagique. Fidélisation, adoption produit, expansion et renouvellement d’un portefeuille B2B de plusieurs millions de dollars.
About the role
- Talent Planning Manager at GoodLife Fitness leading succession planning and internal mobility insights. Responsible for developing talent pipelines and fostering workplace engagement as part of the People & Culture team.
Responsibilities
- Leads the design and execution of succession and talent development strategies that build strong internal pipelines and prepare Associates for future Leadership opportunities within the organization.
- Creates and maintains all succession and development planning templates and processes (Associate evaluations, 9-Box Grid, etc.).
- Designs and delivers succession and development planning training for Managers.
- Works directly with the Executive Team to identify top talent for Senior Leadership opportunities, to future-proof the organization for success.
- Develops talent pipelines for high-performing Associates.
- Develops a succession planning program that aligns with the business strategy (road map for 3 to 5 years outlining where we need to develop people).
- Manages risk mitigation efforts to prepare for leadership transitions (retirements, unforeseen departures, etc.).
- Designs and enables career pathway frameworks aligned to established job structures that support Associate growth and mobility.
- Provides tools and resources that allow Managers to conduct regular and ongoing Associate connection expectations, via one-on-one coaching, and regular communications via formal presentations, emails, etc.
- Manages and updates all Goal Setting, Development Plan, Connection Meeting templates.
- Facilitates a process for Managers to assign stretch assignments to members of their Team that foster cross-team collaboration and are used to evaluate Associates for future career growth opportunities.
- Spearheads the creation and management of Leadership Development Programming, which includes, but is not limited to, Crucial Conversations for Accountability Training, The Colour Code Workshops, Emotional Intelligence Training, education on soft Leadership skills, management 101 basics, and helps to foster skilled Leaders who drive culture and retain talent.
- Researches best practices and emerging trends to ensure the organization offers high quality Leadership Development opportunities that strengthen its talent value proposition.
- Builds relationships with Talent Planning and Development peers at external organizations to inform and evolve the Leadership Development approach.
- Conducts annual gap analysis meetings and workshops to assess organizational capability gaps, gather feedback from key Leaders, and identify actions to start, stop, and continue across the program and broader skills development training to future proof the organization.
- Works with the Learning & Development team to advise on required program additions, edits, updates and enhancements.
- Tracks program completion and measures success against key business metrics, providing regular updates to the Executive team.
- Uses key workforce metrics and insights, in partnership with People & Culture leaders, to assess talent planning effectiveness and support data‑informed decisions.
- Incorporates insights from related people processes, such as performance, recruitment, and retention, to inform talent planning priorities.
- Facilitates the delivery of Learning & Development content, as required, including but not limited to, Crucial Conversations for Accountability Training, Super Success and The Colour Code Workshops, and provides one-on-one Emotional Intelligence coaching to Leaders internally, upon request.
Requirements
- College/University degree in Human Resources or related discipline
- 6+ years of progressive experience in Human Resources with at least 3-5 years demonstrated experience in talent planning, succession, or leadership development
- Superior communication, listening and interpersonal skills
- Excellent written communication skills
- Action-oriented and solutions-focused-oriented
- Able to navigate change thoughtfully, influencing stakeholders, and adapting approaches
- Skilled presenter and facilitator
Benefits
- Ongoing training and development to ensure a long and successful career path
- Career advancement opportunities
- Competitive Total Rewards Package
- FREE Fitness membership
- Fun and energetic atmosphere to come to every day!
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