Psychology PhD evaluating AI - generated psychological content for Gramian Consultancy, an IT professional - services and engineering talent consultancy. Developing culturally sensitive Vietnamese - English scenarios and expert evaluations.
About the role
- Enterprise Customer Success Manager guiding strategic ecommerce brands through Gorgias’s AI-powered customer support platform. Driving adoption, retention, automation, and scalable customer outcomes.
Responsibilities
- Own a portfolio of approximately 40 enterprise customers, including approximately 10 high-complexity accounts
- Build relationships with senior stakeholders and decision-makers
- Lead QBRs and long-term account planning tied to business outcomes
- Navigate complex customer environments with multiple stakeholders
- Drive advanced adoption of AI, automation, and integrations
- Guide customers through complex implementations and custom workflows
- Advise customers strategically on scaling support operations
- Help customers move toward more efficient and automated setups
- Own retention for high-value accounts
- Identify risks early and drive recovery plans
- Partner with Sales on expansion opportunities
- Manage the portfolio autonomously with clear prioritization and focus on impact
- Use AI and internal tools to improve customer workflows and personal efficiency
- Identify patterns across accounts and contribute to team playbooks and best practices
- Create scalable solutions for complex customer needs
- Partner with Sales, Product, and Support teams to drive customer outcomes
- Coordinate across teams for complex accounts and escalations
- Surface insights that shape product direction and strategy
Requirements
- 5+ years in Customer Success, Implementation, Consulting, or similar
- Experience managing complex enterprise customers
- Strong project management and problem-solving skills
- Comfortable operating both strategically and hands-on
- Able to influence stakeholders and drive outcomes without authority
- Curious, structured, and highly ownership-driven
- Experience with ecommerce or support operations is a strong plus
- Passionate about technology, automation, and the future of AI in customer support
- Motivated to continuously learn, improve, and contribute to a growing team environment
- Must be currently based in Toronto or willing to relocate to Toronto
- Must commit to a hybrid work environment involving working in the office 2 days per week (Wednesday & Thursday)
- Legally authorized to work in Canada
Benefits
- Equity
- Commission: $37,758–$41,732
- Premium AI tools (ChatGPT, Claude, Granola & others)
- Annual L&D budget
- Accommodations during the application or interview process
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Experienced Vietnamese - speaking Psychiatrist developing psychiatric cases and evaluating AI mental - health content. Gramian Consultancy connects engineering and professional talent with organizations.
VP leading platform - agnostic ERP, CRM, and AI delivery teams at Appficiency, a technology and professional services firm. Driving client strategy, sales alignment, and AI - enabled delivery efficiency.
LB
Technology, data and AI advisory leader building Leo Berwick’s power, utilities and renewables practice. Leading diligence, AI value creation and M&A technology work for PE and infrastructure clients.
Bengali AI linguistic evaluator assessing linguistic accuracy, localization, and cultural relevance. Providing structured feedback to improve RWS’s next - generation AI systems.
AI Linguistic Evaluator assessing Gujarati AI responses for RWS. Translating English prompts and evaluating linguistic accuracy, localization, and cultural relevance.
Freelance AI Linguistic Evaluator assessing Malayalam AI responses for RWS. Translating English prompts and evaluating linguistic accuracy, localization, and cultural relevance.
AI linguistic evaluator assessing Tamil AI - generated content for RWS. Translating English prompts, evaluating localization quality, and providing structured linguistic feedback.
AI Linguistic Evaluator assessing Marathi AI - generated content for RWS. Evaluating translation, linguistic accuracy, localization, and cultural relevance remotely from Canada.
AI Linguistic Evaluator assessing Telugu AI - generated content for RWS. Translating English prompts and evaluating linguistic accuracy, localization, and cultural relevance remotely from Canada.