Staff Technical Writer creating AI - assisted documentation and learning content for Grafana Labs’ observability products. Testing software, improving docs workflows, and guiding users from first use to product mastery.
About the role
- Staff Technical Writer creating AI-assisted documentation and learning content for Grafana Labs’ open-source observability products. Partnering with engineers and product managers to improve product adoption and mastery.
Responsibilities
- Plan, research, write, and maintain documentation and learning content, including concepts, tasks, tutorials, references, and in-product learning
- Use AI tools and workflows for drafting, structuring, technical validation, consistency checks, and content maintenance
- Contribute to shared AI workflows and improve or automate content creation and maintenance
- Partner with engineers, product managers, and stakeholders to understand requirements and interview subject matter experts
- Turn complex technical details into clear, accurate content
- Test documented software and procedures, and identify product and UX gaps
- Use documentation and learning analytics and user feedback to identify content gaps, prioritize work, and demonstrate impact
- Improve information architecture, voice, and consistency across documentation
- Manage multiple projects and reprioritize and communicate when plans change
- Mentor teammates and share practices that improve team quality
Requirements
- Experience writing or documenting enterprise or developer-facing software, with a portfolio or writing samples that show technical depth
- Hands-on experience using AI tools and models in your writing workflow, and ability to explain how you evaluate and verify their output
- Experience with docs-as-code: command-line Git, GitHub pull requests and reviews, Markdown, and common IDEs
- Ability to set up, run, and troubleshoot software independently, such as command line, containers, or Kubernetes, or willingness to learn quickly
- Experience collaborating with engineers and product managers to obtain accurate technical information
- Experience working remotely and asynchronously on a distributed team
- Curiosity about AI workflows and professional skill with AI tools
- Technical credibility and ability to learn new technical domains quickly
- Strong judgment and editing skills
- Ability to manage multiple projects independently and collaboratively
- Ability to write concisely and plainly for readers of all experience levels
- Bonus: Experience with observability, monitoring, cloud-native tooling, or open source documentation
Benefits
- Equity
- Bonus (if applicable)
- 100% remote work
- Career growth pathways
- In-person onboarding
- 30 days of annual leave per annum
- 3 annual leave days reserved for Grafana Shutdown Days
- Transparent communication and regular company-wide updates
- Autonomy and support to ship great work
- High-trust, low-ego culture
- Approachable, transparent leadership
Job title
Job type
Experience level
Salary
Degree requirement
No Education Requirement
Tech skills
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Staff Technical Writer creating AI - assisted documentation and learning content for Grafana Labs’ observability platform. Testing software, improving docs, and helping users master Grafana products.
Staff Technical Writer creating AI - assisted documentation and learning content for Grafana Labs’ open - source observability products. Partnering with engineers and product managers to make complex software clear and usable.
Senior Technical Editor refining cybersecurity intelligence reports for CrowdStrike’s global security platform. Ensuring editorial quality, workflow efficiency, and timely publication.
Senior Technical Writer owning SaaS support documentation and information architecture. Shaping AI - ready content for Fullscript’s practitioner and patient health technology platform.
Technical Writer creating text and graphics that help Genetec software customers use products independently. Collaborating with developers, support, marketing, and training teams.
Technical Writer documenting vCluster Labs’ Kubernetes tenant - isolation and AI infrastructure platform. Verifying procedures through hands - on tenant - cluster testing and collaborating with engineers.
Technical Writer rebuilding Blackpoint Cyber’s cybersecurity knowledge base. Structuring accurate content for customers, MSP partners, internal teams, and AI - assisted support.
Technical Content Specialist creating clear documentation for Rocscience’s geotechnical engineering software. Managing CMS content, HTML, accessibility, and technical collaboration in Toronto.
Learning technical editor improving Nokia’s global connectivity training content. Editing courses and exams, standardizing materials, and supporting publication processes.