Operations Coordinator supporting CharterUP’s AI - powered group transportation platform. Auditing trips, coordinating providers, resolving disruptions, and monitoring active transportation services.
About the role
- Field Operations Associate servicing customer inventory, stocking products, and resolving onsite issues for Grainger, a North American MRO products distributor. Supporting account growth through customer service and sales opportunities.
Responsibilities
- Service multiple customer locations on a designated route
- Receive and stock purchased products at designated customer locations
- Scan orders as inventory is depleted to maintain proper stocking levels
- Oversee customer inventory locations, ensuring accurate labeling and quantities
- Resolve customer problems promptly and accurately in accordance with Grainger policy and procedure
- Comply with Grainger and facility safety and inspection requirements
- Meet defined KPIs
- Perform machine break/fix activities at customer sites
- Plan and execute customer inventory projects
- Collect accurate inventory data to support KeepStock implementation
- Assist with staging, labeling, and organizing products at customer sites
- Complete product relocation and discontinuation processes
- Travel as required
- Perform assigned branch responsibilities
- Generate new orders by identifying additional customer product needs and spot-buy opportunities
- Execute the onsite service component of account strategy
- Work with sales partners to improve customer experience and increase business
Requirements
- High School Diploma/GED
- 3+ years experience in customer service/selling (i.e., Retail / telephone / warehouse) environment
- Self-motivated, with high energy and dedication to customer service and sales growth
- Must be comfortable on daily use of technology
- Ability to effectively collaborate with tact and diplomacy with internal and external customers and cross-functional partners
- Demonstrated ability to apply strong judgment, independent problem-solving skills, and understanding of Grainger’s Core Value Proposition
- Ability to handle various technical and operational issues
- Ability to operate in a rapidly changing environment
- Excellent verbal and written communication skills
- Background checks and drug screening may be required
- May be required to use a personal vehicle for transportation with valid insurance meeting Grainger’s standards
- Ability to attend customer sites and comply with applicable safety requirements and PPE requirements, including hard hat, steel-toed safety boots, and facial-hair requirements for close-fitted N95 masks
- May be required to submit to customer alcohol and drug screening procedures as a condition of site access
Benefits
- Incentive target of $1,800.00 contingent upon achieving individual and company performance objectives
- Medical, dental, vision and prescription drug coverage
- Paid time off (PTO)
- Up to 12 company holidays per year, dependent on home province
- Life insurance coverage, including spousal and dependent life insurance
- Employee Family Assistance Program
- Registered Retirement Savings Plan
- Defined Contribution Pension Plan
- Educational & Professional Membership Fee Assistance program
- Employee discounts
- Team member perks
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Cloud Operations Specialist supporting AWS, M365, data platforms, and automation. Modernizing cloud infrastructure for Canadian life insurer Blue Cross Life.
Desjardins IT analyst designing and maintaining infrastructure, systems, and database solutions. Leading complex quality assurance strategies, testing, risk analysis, and implementation recommendations.
Office operations agent supporting Desjardins’ administrative processes, reporting, data integrity, and daily operations. Coordinating activities and responding to operational questions in a hybrid Montréal role.
Senior network operations specialist troubleshooting critical infrastructure for TD, a global financial institution. Resolving escalated incidents across cloud, SD - WAN, firewalls, load balancers, and wired/wireless networks.
JLL Operations Lead overseeing facilities maintenance across four British Columbia client sites. Managing preventive maintenance, vendors, work orders, and client service delivery.
Commercial systems manager preparing Thomson Reuters products and capabilities for strategic technology - stack onboarding. Mapping processes, defining requirements, and coordinating cross - functional implementation readiness.
Operations Analyst leading requirements management, data analysis, and operational readiness for TD Securities’ capital - markets projects. Supporting regulatory reporting, testing, governance, and stakeholder delivery.
Ocean import operations coordinator managing end - to - end shipments for DSV, a global transport and logistics leader. Coordinating carriers, documents, compliance, costs, KPIs, and customer communication.
Desjardins IT analyst designing, testing, and maintaining systems, infrastructure, networks, and database solutions. Coordinating technology projects and optimizing policies, standards, and applications.