Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
GA
Senior Director, Analyst – AI/Agentic Systems, Digital Workplace Applications
Posted 5 months ago
About the role
- Senior Director providing major AI insights to clients in the digital workplace sector. Leading research on AI tools and vendor capabilities to enhance business value.
Responsibilities
- Create innovative, thought provoking, and highly leveraged “must-have insights” content
- Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
- Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
- Demonstrate thought leadership in establishing insights positions across a team of analysts
- Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights
- Provide clients and prospects with actionable advice aligned to their designated content area via virtual or face-to-face interactions
- Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
- Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
- Build credibility as an industry expert to represent Gartner insights, methodology and strategy
- Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
- Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
- Be a mentor and a coach by supporting more junior team members
- Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions.
Requirements
- Bachelor's degree or equivalent experience; Graduate degree preferred
- 12+ years of relevant field or industry experience
- Experience and expertise in technology and industry market, major vendors and products (e.g., Microsoft’s M365 Copilot, Copilot Studio, Foundry and Agent 365; Google’ Gemini Enterprise and Vertex AI; Open AI’s ChatGPT Enterprise and Agent Kit)
- Digital workplace and end-user computing modernization, with a specific focus on the integration of AI
- Managing AI systems architecture, implementation, integration, and orchestration processes
- Evaluating and/or embedding AI governance and risk controls across diverse business units to ensure secure, enterprise-wide adoption
- Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
- Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
- Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
- Subject matter expert comfortable presenting at large and small-scale speaking engagements
- Strong business and financial acumen
- Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
- Willingness and ability to travel up to 25% (where applicable).
Benefits
- Health insurance
- Flexible work arrangements
- Professional development opportunities
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