Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- Senior Director Analyst at Gartner providing actionable insights on AI and HR strategies. Engaging with CHROs to enhance business outcomes through research and analysis.
Responsibilities
- Create innovative, thought provoking, and highly leveraged “must-have” insights offering compelling, objective and actionable advice for Gartner clients in multiple formats (i.e., writing, video, infographics, podcasts) on topics including (but not limited to) foreseeing, documenting and shaping AI in HR use cases, the role of the CHRO in enterprise AI implementation, and the transformation of the workforce given the emergence of AI
- Develop new insights and ideas through thought leadership and offer compelling, actionable approaches to client's needs and requests that accelerate the client's ability to act
- Develop in-depth analysis to identify the root cause of a client’s barriers or overall needs and reframe thinking to drive strategy forward
- Demonstrate thought leadership in establishing insights positions across a team of analysts
- Bring provocative, independent insights to Gartner leaders that can evolve the course of a research agenda
- Research, analyze and predict market trends and shifts to provide clients and vendors with actionable insights; track and work closely with vendors, market trends, emerging technologies and practices to remain ahead of the curve within the AI-driven HR technology space
- Deliver individualized advice rooted in quantitative and qualitative data and specific to a client role to CHROs and other senior HR leaders through video-based presentations and discussions
- Create and deliver high value presentation materials on and off stage for Gartner events, industry and professional association conferences, and client briefings
- Provide sales support serving as voice of the market to help Insights teams create content and to drive engagement with clients to make progress against their critical priorities to grow their business
- Provide high quality and timely content peer review
- Build credibility as an industry expert to represent Gartner insights, methodology and strategy
- Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the Insights community
- Identify research process improvements or develop new processes that help the team and BTI provide excellent service delivery
- Be a mentor and a coach by supporting more junior team members
- Be client-centric while actively seeking to help clients engage regularly and often with Gartner insights and interactions
Requirements
- Bachelor's degree or equivalent experience; Graduate degree preferred
- 12+ years of relevant field or industry experience in HR functional and/or technology leadership roles or an equivalent combination of education and experience
- Profound understanding of the challenges CHROs face as leaders within the enterprise and familiarity with the CHRO workflows and priorities
- Experience successfully designing, implementing and managing HR AI strategies and initiatives
- Deep first-hand knowledge of the HR tech landscape, including market dynamics, vendors, products and emerging use cases, particularly with respect to AI and generative AI, and their impact on HR processes, team structures and data governance
- Strong organizational skills; ability to work under tight deadlines and produce high quality deliverables
- Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions
- Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges
- Strong communicator who is able to explain complex concepts concisely and simply
- Subject matter expert comfortable presenting at large and small-scale speaking engagements
- Strong business and financial acumen
- Deep knowledge of the global and competitive landscape within subject area as well as the interplay in that market
- Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team
- Learning agile and adept with navigating highly matrixed environments
- Ability to represent Gartner's research methodology and strategies effectively at all levels
- Willingness and ability to travel up to 25% (where applicable)
Benefits
- Health insurance
- 401(k) matching
- Flexible work hours
- Paid time off
- Remote work options
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