Executive leader transforming ABC Fitness's Customer Support leveraging AI and new operational strategies. Responsible for driving enterprise - wide change and overseeing customer experience enhancements.
About the role
- Senior Director of AI Governance role at Gartner focusing on AI Governance expertise and client engagement. Delivering actionable insights and leading research initiatives for Data & Analytics Leaders.
Responsibilities
- Deliver high-quality actionable advice through a variety of media.
- Write provocative and pragmatic research that is clear and actionable.
- Provide high quality and timely research content peer review.
- Create and deliver presentations for webinars, onsite engagements, and Gartner conferences.
- Track vendors, market trends and emerging practices to remain ahead of the curve within these areas, and adjacent spaces (e.g., digital transformation, culture change, and quality practices).
- Deliver outstanding sales support to retain and grow the Gartner business.
- Build credibility as an industry expert to represent Gartner research, methodology and strategy.
- Actively participate in innovation, ideation, and research discussions and collaborate effectively with peers in the research community.
- Identify research process improvements or develop new processes that help the team and Research & Advisory provide excellent service delivery.
- Be a mentor and a coach by supporting more junior team members.
Requirements
- Subject matter expertise, with demonstrated knowledge of AI Governance programs and practices.
- Bachelor's Degree, Advanced Professional Qualification, or 12+ years direct experience in a field related to AI Governance.
- An understanding of the AI Governance market: Who are the key vendors in this space? What capabilities are must have? Where is the market heading?
- Hands-on experience in establishing or being involved in an AI Governance initiative.
- Deep understanding of the relationship and intersection between Data Governance and AI Governance.
- Strong organizational skills, ability to work under tight deadlines and produce high quality deliverables.
- Strong written and verbal proficiency, analytical and presentation skills; ability to engage clients and respond effectively to questions.
- Proficient in analyzing and synthesizing data; can effectively apply patterns and frameworks while drawing and defending conclusions to client challenges.
- Strong communicator who can explain complex concepts concisely and simply.
- Ability to confidently speak to C-Level Executives and provide actionable insights or explain concepts targeted and relatable to their role.
- Subject matter expert comfortable presenting at large and small-scale speaking engagements.
- Strong business and financial acumen.
- Ability to work independently, while also being intrinsically motivated to collaborate across teams and support the workflow of others, in a multicultural global team.
- Learning agile and adept with navigating highly matrixed environments.
- Willingness and ability to travel up to 25% (where applicable).
Benefits
- Health insurance
- 401(k) matching
- Flexible working hours
- Paid time off
- Professional development opportunities
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