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Planview Tool Administrator
LinkedIn Recruiter Post
URGENT!!🚨Looking for a Planview Tool Administrator for a Healthcare client🚨 📍 Hybrid - Mississauga ⏰ 10 Months (high possibility to extend) 💰 $64/hr (INC) - MAX
About the role
- Platform database administrator supporting Guidewire’s cloud insurance platform across AWS production environments. Managing Oracle, PostgreSQL, and SQL Server reliability, performance, security, and incident response.
Responsibilities
- Serve as the primary point of contact for database-related incidents and service requests
- Research, respond to, and resolve database incidents while meeting service-level and customer satisfaction targets
- Provide operational support and lifecycle management for Oracle RDS, Aurora PostgreSQL, and Microsoft SQL Server in AWS multi-AZ environments across EC2 and RDS/Aurora platforms
- Perform performance tuning, root-cause troubleshooting, and production support for mission-critical databases
- Collaborate with application and infrastructure teams to reduce high-impact incident resolution times
- Assist with database setup, configuration, security hardening, monitoring, and backup/restore processes
- Own Salesforce ticket queues for schema and security changes, script execution, and non-production refreshes
- Coordinate change control using Jira for safe, auditable deployments
- Create and maintain runbooks, knowledge base articles, and troubleshooting guides
- Partner with development and support teams to identify database bottlenecks and implement tuning or design recommendations
- Shadow senior team members and review existing runbooks during onboarding
- Take ownership of production and non-production environments
- Lead incident investigations, reduce recurring issues through automation or design improvements, and improve database performance, availability, and time-to-resolution
- Help shape database operations best practices and leverage AI and data in operations
Requirements
- Demonstrated ability to embrace AI and apply it to the current role and use data-driven insights to drive innovation, productivity, and continuous improvement
- Hands-on experience administering and supporting large-scale relational databases, including at least two of Oracle, Aurora PostgreSQL, and Microsoft SQL Server, in production environments
- Strong knowledge of AWS database services including RDS, Aurora, and EC2-hosted databases, with backup and recovery strategies, monitoring, and security best practices in multi-AZ deployments
- Ability to troubleshoot complex SQL and database issues including locks, deadlocks, slow queries, memory and I/O contention, and perform effective performance tuning
- Experience with Salesforce and Jira for ticketing and change management
- Disciplined approach to documentation and approvals
- Strong communication and stakeholder management skills
- Ability to act as a trusted technical advisor to internal teams and customers when needed
- Collaborative, customer-centric mindset with experience contributing to knowledge sharing, cross-training, and team-based problem solving
- Comfort working in a hybrid, distributed environment and coordinating across time zones
- Preferred: Experience supporting databases in SaaS, cloud platform, or high-availability production environments, ideally enterprise software or FinTech/InsurTech
- Preferred: Familiarity with Python, Shell, PowerShell, or similar automation and scripting
- Preferred: Exposure to security and compliance practices including encryption, access controls, and audit logging, aligned with frameworks such as NIST CSF
- Preferred: Understanding of CI/CD practices and database integration into release pipelines
- Bachelor’s degree in Computer Science, Information Systems, Engineering, or equivalent practical experience
Benefits
- Flexible work environment
- Health and Wellness benefits
- Paid time off programs including volunteer time off
- Market-competitive pay and incentive programs
- Continual development and internal career growth opportunities
- In-person orientation process
- Health, dental, and vision insurance
- Company sponsored retirement plan
- Some roles may be eligible for annual company bonus plan, commissions, and/or long term incentive awards
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