Senior UX designer supporting PwC Canada’s customer transformation engagements. Designing Salesforce Experience Cloud portals, journeys, prototypes, and accessible digital experiences.
HC
Program Coordinator, Patient Safety, Equity & Engagement
Posted 2 months ago
About the role
- Support program delivery for patient safety, equity, and engagement through administrative coordination, event management, and stakeholder engagement.
Responsibilities
- Provide substantial administrative support to the Program Director, Senior Program Lead, and their team;
- Manage and coordinate program domain events and projects, including online programs and meetings aimed at promoting evidence-informed innovation within health organizations and building connections with health services leaders whose collaboration is essential to ESC's strategic priorities;
- Support and coordinate programs broadly to assist the team, including preparing briefing materials to aid in program planning and implementation;
- Maintain various calendars for leadership and the Senior Program Lead (meetings, project deadlines, etc.);
- Build, maintain, and develop relationships with ESC staff and partners, particularly individuals with lived experience and members of the ESC patient partner network;
- Reconcile travel authorization forms, expense claims, and credit card charges regularly to keep the expense ledger up to date, as needed;
- Coordinate internal and external meetings, speaking invitations and conference participation, and travel arrangements; prepare presentations and speeches; screen incoming calls, emails, and correspondence and respond independently where possible;
- Take rapid notes for emails, letters, proposals, meetings, and events, and record action items for follow-up;
- Liaise with external vendors to coordinate activities such as meetings and online programs (this includes planning workshops and arranging information sessions);
- Provide administrative support for online learning platforms; this includes taking initiative to post content, troubleshooting participants' technical issues, and creating and implementing conceptual elements on the learning site.
Requirements
- College diploma in Office Administration, Business Administration, or a related discipline; or an equivalent combination of education and/or work experience.
- Minimum of two (2) years of progressive experience in a fast-paced work environment, preferably in a health or non-profit organization.
- Bilingual (English-French) preferred (Level C – advanced – English communication required).
- Excellent knowledge of the Microsoft Office suite and virtual environment.
- Asset: demonstrated ability to work in the health and health services sector, particularly in quality improvement or patient safety.
Benefits
- Competitive salary with bilingualism premium (if applicable)
- Full access to our comprehensive benefits plan from day one
- Flexible work options: on-site, hybrid, remote, and flexible hours
- Closed for the holiday season in December between Christmas and New Year's Day
- Generous vacation and personal leave plans
- Defined benefit pension plan (CAAT pension plan)
- Employee and family assistance programs
- Health and wellness allowance
- Remote work or parking allowance
- Reimbursement for professional association membership fees
- Professional development and training opportunities
- On-site fitness center and complimentary coffee and tea (Ottawa)
- Social activities
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