LP
Archer Production Support Analyst
LinkedIn Recruiter Post
Support production applications, troubleshoot issues, manage deployments, and maintain system stability. Requires Archer, SQL, Windows Server, and scripting skills.
HI
Technical Support Engineer, Industrial Equipment – Hot Runner, Controls, Injection Molding Systems
Posted yesterday
About the role
- Technical Support Engineer troubleshooting Mold-Masters hot runner, controls, and injection molding systems. Supporting customer uptime through diagnostics, process optimization, installations, and cross-functional issue resolution.
Responsibilities
- Resolve customer technical support cases through diagnosis, troubleshooting, and documentation
- Support hot runner systems, temperature controllers, controls, software, and injection molding equipment
- Assist customers with scientific molding, process optimization, process development, and startup activities
- Perform electromechanical and controls troubleshooting, identify root causes, and recommend corrective actions
- Guide customers and service teams through remote diagnostics, installation, calibration, maintenance, and product operation
- Coordinate issue resolution with engineering, quality, manufacturing, parts, sales, and field service teams
- Assess repair, replacement, upgrade, or on-site service requirements and manage escalations
- Maintain accurate CRM records and service documentation
- Contribute to continuous improvement, product enhancements, and technical knowledge sharing
- Support global service excellence across Mold-Masters and Hillenbrand
Requirements
- Diploma or degree in Engineering, Engineering Technology, Electromechanical Technology, Polymer Engineering, or a related field
- 2+ years of experience in technical support, field service, process engineering, maintenance, or a similar industrial equipment role
- Strong troubleshooting skills in electromechanical systems, controls, automation, and industrial equipment
- Experience with injection molding, scientific molding, process development, and polymer materials is preferred
- Knowledge of hot runner systems, temperature controllers, plastics processing equipment, or related technologies
- Experience with root cause analysis, corrective actions, and structured problem-solving techniques
- Ability to read technical manuals, electrical drawings, schematics, and specifications
- Experience with equipment installation, commissioning, calibration, and maintenance
- Proficiency with CRM/service management systems, remote diagnostic tools, and Microsoft Office
- Salesforce and SAP experience are assets
- Strong communication, organization, and customer service skills
- Ability to manage multiple priorities and collaborate across teams
Benefits
- Equal Employment Opportunity protections
- Reasonable accommodation available for applicants with disabilities
- Opportunity to work for a global industrial company
- Continuous improvement and technical knowledge-sharing opportunities
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