Analyste soutien technique résolvant les incidents SQL, Java et intégrations pour le logiciel infonuagique de Tecsys. Soutien aux hôpitaux, pharmacies et distributeurs grâce au diagnostic et à la collaboration interne.
HI
Technical Support Engineer, Industrial Equipment – Hot Runner, Controls, Injection Molding Systems
Posted last month
About the role
- Technical Support Engineer troubleshooting Mold-Masters hot runner, controls, and injection molding systems. Supporting customer uptime through diagnostics, process optimization, installations, and cross-functional issue resolution.
Responsibilities
- Resolve customer technical support cases through diagnosis, troubleshooting, and documentation
- Support hot runner systems, temperature controllers, controls, software, and injection molding equipment
- Assist customers with scientific molding, process optimization, process development, and startup activities
- Perform electromechanical and controls troubleshooting, identify root causes, and recommend corrective actions
- Guide customers and service teams through remote diagnostics, installation, calibration, maintenance, and product operation
- Coordinate issue resolution with engineering, quality, manufacturing, parts, sales, and field service teams
- Assess repair, replacement, upgrade, or on-site service requirements and manage escalations
- Maintain accurate CRM records and service documentation
- Contribute to continuous improvement, product enhancements, and technical knowledge sharing
- Support global service excellence across Mold-Masters and Hillenbrand
Requirements
- Diploma or degree in Engineering, Engineering Technology, Electromechanical Technology, Polymer Engineering, or a related field
- 2+ years of experience in technical support, field service, process engineering, maintenance, or a similar industrial equipment role
- Strong troubleshooting skills in electromechanical systems, controls, automation, and industrial equipment
- Experience with injection molding, scientific molding, process development, and polymer materials is preferred
- Knowledge of hot runner systems, temperature controllers, plastics processing equipment, or related technologies
- Experience with root cause analysis, corrective actions, and structured problem-solving techniques
- Ability to read technical manuals, electrical drawings, schematics, and specifications
- Experience with equipment installation, commissioning, calibration, and maintenance
- Proficiency with CRM/service management systems, remote diagnostic tools, and Microsoft Office
- Salesforce and SAP experience are assets
- Strong communication, organization, and customer service skills
- Ability to manage multiple priorities and collaborate across teams
Benefits
- Equal Employment Opportunity protections
- Reasonable accommodation available for applicants with disabilities
- Opportunity to work for a global industrial company
- Continuous improvement and technical knowledge-sharing opportunities
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