About the role

Service Coordinator role in a growing mental health organization focused on people-centered care. Reviewing referrals and supporting clinicians in delivering seamless services.

Responsibilities

Review referral requests to ensure they meet established criteria
Ensure data is collected and input as required
Attend meetings with referral sources as required
Document and escalate service issues
Monitor the work of assigned clinicians to ensure adherence to specific standards and timelines
Provide support to our clinician network to ensure they are managing expectations
Add to a positive work culture by identifying efficiencies and solutions to issues
Liaise with clients/patients, third parties (including insurers), employers, and various health care professionals
Act as the first point of contact for service providers and corporate customers
Help manage and track complex cases
Maintain database(s) and client/case files with high accuracy and confidentiality.

Bachelor’s degree in a related field or equivalent experience and training
Case Coordination and/or Case Management experience is a major asset
Expertise in Disability Treatment and Management principles, practices, and processes
Proficiency with Microsoft Word, Excel, and PowerPoint
Excellent verbal and written English communication skills
Strong administrative and customer service skills
Effective self-directed work style with minimal supervision
Effective interpersonal skills; ability to communicate with various stakeholders
Ability to efficiently manage multiple demands under time constraints and deadlines
Adaptable to changing priorities and contribute to a positive work environment.