Part - time Coffee Specialist representing Nespresso in boutique sales and customer service. Educating customers about coffee, sustainability, and the brand experience.
About the role
- Service Coordinator role in a growing mental health organization focused on people-centered care. Reviewing referrals and supporting clinicians in delivering seamless services.
Responsibilities
- Review referral requests to ensure they meet established criteria
- Ensure data is collected and input as required
- Attend meetings with referral sources as required
- Document and escalate service issues
- Monitor the work of assigned clinicians to ensure adherence to specific standards and timelines
- Provide support to our clinician network to ensure they are managing expectations
- Add to a positive work culture by identifying efficiencies and solutions to issues
- Liaise with clients/patients, third parties (including insurers), employers, and various health care professionals
- Act as the first point of contact for service providers and corporate customers
- Help manage and track complex cases
- Maintain database(s) and client/case files with high accuracy and confidentiality.
Requirements
- Bachelor’s degree in a related field or equivalent experience and training
- Case Coordination and/or Case Management experience is a major asset
- Expertise in Disability Treatment and Management principles, practices, and processes
- Proficiency with Microsoft Word, Excel, and PowerPoint
- Excellent verbal and written English communication skills
- Strong administrative and customer service skills
- Effective self-directed work style with minimal supervision
- Effective interpersonal skills; ability to communicate with various stakeholders
- Ability to efficiently manage multiple demands under time constraints and deadlines
- Adaptable to changing priorities and contribute to a positive work environment.
Benefits
- Homewood Health promotes a fair and competitive compensation model.
- Equal opportunity employer committed to diversity, equity, and inclusion.
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