Customer Success Specialist helping Canadian roofing businesses adopt Roofr’s CRM platform. Managing relationships, usage gaps, and post - onboarding success across customer portfolios.
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Operations and Client Success Manager – Short-Term Rental, Hospitality
Posted 16 hours ago
About the role
- Operations and Client Success Manager optimizing luxury vacation-rental operations, guest experience, and owner relationships. Driving SOP improvements, supplemental sales, and team KPI performance.
Responsibilities
- Oversee guest communications with a strict ten-minute response time requirement to ensure a premium experience
- Manage cleaning reports and review property photos to ensure every home meets rigorous SOP standards
- Refine existing workflows and create new SOPs to improve operational efficiency and scalability
- Manage ongoing communication with property owners, providing updates and maintaining strong professional relationships
- Dedicate approximately one hour daily to supplemental sales activities to drive revenue growth
- Execute “Think Like An Owner” projects and special initiatives designed to improve the business’s bottom line and guest satisfaction
- Monitor and report on team performance against base KPIs and the “Focus of the Month”
Requirements
- Senior-level experience in Real Estate or Hospitality
- Proven mastery of Objection Handling and high-level negotiation
- Native-level fluency in English with exceptional written and verbal communication skills
- Proficiency in Google Workspace
- Availability to work a strict PST 9:00 AM – 5:00 PM schedule
- Experience with Cold Calling, Cold Emailing, and conducting Discovery Calls
- Proficiency with Slack and Monday.com
- Previous experience in the short-term rental or vacation rental industry
Benefits
- Competitive salary
- Fully remote work environment
- Long-term stability in a growing company
- Opportunity to work within the luxury hospitality and real estate sector
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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