Partner Account Manager growing Prophix’s financial performance software through Referral, Reseller, and ISV partnerships. Driving partner - led pipeline and revenue across North America.
About the role
- Senior Account Manager leading guest experience, property standards, owner relationships, and supplemental sales for a luxury vacation-rental brand. Managing workflows, SOPs, and team KPIs.
Responsibilities
- Oversee guest communications with a strict ten-minute response time requirement
- Manage cleaning reports and review property photos against SOP standards
- Refine workflows and create new SOPs to improve operational efficiency and scalability
- Manage communication with property owners and maintain professional relationships
- Dedicate approximately one hour daily to supplemental sales activities
- Execute “Think Like An Owner” projects to improve profitability and guest satisfaction
- Monitor and report on team performance against base KPIs and the “Focus of the Month”
Requirements
- Senior-level experience in Real Estate or Hospitality
- Proven mastery of Objection Handling and high-level negotiation
- Native-level fluency in English with exceptional written and verbal communication skills
- Proficiency in Google Workspace
- Availability to work a strict PST 9:00 AM – 5:00 PM schedule
- Experience with Cold Calling, Cold Emailing, and conducting Discovery Calls
- Proficiency with Slack and Monday.com
- Previous experience in the short-term rental or vacation rental industry
Benefits
- 💰 Competitive salary
- 🌎 Fully remote work environment
- 📈 Long-term stability in a growing company
- 🏠 Opportunity to work within the luxury hospitality and real estate sector
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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