Product Support Analyst supporting CMiC’s construction - management software users. Triaging tickets, reproducing issues, and coordinating resolutions with product and programming teams.
About the role
- Oracle Fusion ERP Technical Analyst transforming Instacart’s grocery-delivery finance systems. Building BIP reports, FBDI workflows, integrations, and transactional document templates.
Responsibilities
- Own the design, development, and delivery of custom reports, data integration interfaces, document templates, and REST/SOAP API solutions within Oracle Fusion Cloud
- Build and maintain production-ready Oracle BIP data models, RTF templates, scheduled bursting jobs, and parameterized reports exposed as REST endpoints
- Configure and maintain BICC extracts for data warehouse integration and downstream analytics
- Design and customize invoices, credit memos, statements, and purchase order templates using RTF and XML Publisher
- Build and maintain FBDI templates, automation scripts, and inbound/outbound CSV, XML, and JSON interfaces across Fusion modules
- Design and implement REST/SOAP integrations using Oracle Integration Cloud and BIP-generated endpoints
- Document O2C, R2R, and P2P transformation solutions in Confluence and track development tasks in Jira
- Provide status updates to executive stakeholders through steering committee and roadmap planning cycles
- Partner with Finance, Platform Engineering, and the CTO organization on transformation initiatives
Requirements
- 5+ years of hands-on Oracle Fusion Cloud technical development experience
- Deep expertise in Oracle BIP: data models, RTF templates, XML Publisher, parameter-driven reports, and bursting
- Proven experience building FBDI templates across multiple Fusion modules (AR, AP, GL, FA, or similar)
- Strong BICC configuration and data extraction experience for analytics and data warehouse use cases
- Experience designing and customizing Oracle Fusion invoice templates and other external-facing transactional documents using RTF and XML
- Proficiency with XML, XSLT, and XPath for document and data transformation
- Hands-on experience with Oracle Integration Cloud (OIC) or equivalent middleware for REST/SOAP API development
- Strong written communication skills — comfortable producing technical specs, interface docs, and steerco-ready summaries
Benefits
- New hire equity grant
- Annual refresh grants
- Flexible work location: home, office, or favorite coffee shop
- Regular in-person events
- Market-competitive compensation and benefits
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