Director of Product at GitLab focusing on AI agent strategy and ecosystem interoperability. Collaborating with teams to drive adoption of GitLab's agent experiences and products.
About the role
- Product Manager leading the payments strategy across Instacart’s marketplace, optimizing processing costs and authorization rates. Collaborating with engineering and external partners to enhance payment capabilities.
Responsibilities
- Own the global payments roadmap and strategy across authorization, routing, retries, tokenization, chargebacks/disputes, and refunds/partial captures, with clear KPIs for conversion, cost, latency, and reliability.
- Design and scale a multi-PSP platform, including smart routing, failover, experimentation frameworks, and performance monitoring to continuously improve auth rates and reduce processing costs.
- Expand payment methods in the US and internationally, including wallets, local payment methods, EBT SNAP, HSA/FSA, and other emerging options, ensuring compliance with regional and network requirements.
- Partner closely with engineering (working with approximately 10–20 engineers) to define PRDs, scope systems, manage delivery timelines, and uphold high standards for availability, security, and PCI compliance.
- Collaborate across Platform, Fraud, Order Management, Loyalty, Pricing/Discounting, Shopper (for payouts), and Instacart+ (for subscriptions) to support nuanced flows like post-order changes, substitutions, partial captures, and disbursements.
- Manage external relationships with PSPs and card networks—driving performance reviews, negotiating favorable terms, running vendor evaluations, and ensuring SLAs and compliance are consistently met.
Requirements
- 6+ years of product management experience, including 3+ years focused on payments, ecommerce, or financial platform products.
- Proven track record optimizing payment stacks at scale, including improving authorization rates, reducing processing costs, and integrating or scaling multi-PSP platforms.
- Hands-on experience delivering core payments capabilities such as routing and retries, tokenization/vaulting, 3DS/payer authentication, chargebacks/disputes, and refunds/partial captures.
- Proficiency with data and experimentation (e.g., SQL and analytics tools) to define KPIs, diagnose issues, and drive A/B tests or holdouts that inform product decisions.
- Demonstrated success working cross-functionally with engineering, operations, finance, legal, and compliance, as well as externally with PSPs and card networks.
- Working knowledge of PCI DSS, card network rules, and regional payments regulations and privacy standards.
- Bachelor’s degree in business, engineering, computer science, or a related field; equivalent practical experience considered.
Benefits
- Competitive salary
- New hire equity grant
- Annual refresh grants
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