Direction d’une équipe d’experts en sinistres habitation chez Intact, assureur canadien. Supervision de la performance, qualité des dossiers, ressources et processus opérationnels.
Responsibilities
Contribute to achieving corporate and regional objectives by measuring team performance and ensuring the quality of claims handling, compliance with standards and procedures, and productivity
Manage team activities by organizing, planning, and controlling the optimal use of human, financial, and material resources in accordance with the budget
Foster teamwork and guide the team’s technical training
Participate in improving operational processes
Make decisions for the team regarding claims file handling and indemnity payments in accordance with company standards
Promote the brand image and business principles among partners
Conduct audits of active files throughout the year
Requirements
Bachelor’s degree in Business Administration or an equivalent combination of education and experience
At least 3 years of experience as a claims adjuster (home claims experience is an asset)
Experience managing a team of claims adjusters
Hold a claims adjuster license or certificate
In-depth knowledge of personal and commercial insurance, as well as liability insurance
Excellent computer skills and knowledge of computer systems
Candidates must be eligible to work in Canada from the anticipated start date and throughout their employment
Caring about people
Benefits
Referral bonus
Hybrid work model: 3 days per week in the office
Technical training and career development opportunities
Workplace adjustments (accommodations) for people with disabilities
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