Claims Specialist for Intact Prestige investigating complex property claims for high-net-worth customers. Drive high standards of customer service and thorough investigation practices.
Responsibilities
Investigate high-value and complex personal lines property claims in a timely and respectful manner through communication with customers, contractor, consultants, brokers, and any other related parties
Handle field tasks on behalf of telephone adjusters
Provide a superior quality of customer service to external and internal customers, and answer queries relating to the claims process
Document the claims file by meeting with all involved parties and obtaining appropriate reports and statements from customers, appraisers, third party adjusters, claimants, witnesses, police, and any other pertinent experts to determine coverage
Analyze the information gathered, interprets insurance policy wordings, determines coverage, assesses damage
Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims
Keep up to date on Intact’s Prestige products, appraisal and investigation techniques, and services
Maintain current knowledge of insurance products, as well as appraisal or investigation techniques and services
Requirements
University degree or college diploma preferred and/or equivalent business experience
Completed or working towards a Chartered Insurance Professional (CIP) designation
5 to 7 years experience handling personal property claims with at least partly acquired experience directly in the field
Demonstrates a passion for customer service with strong written and verbal communication skills
Self-motivated and goal oriented, capable of working in a fast paced and changing environment
Strong aptitude for technology with excellent computer skills
Demonstrates strong problem solving and troubleshooting skills
Must possess a valid driver's license with a good driving record
Ability to travel on short notice
Benefits
Flexible work arrangements and a hybrid work model
Possibility to purchase up to 5 extra days off per year
Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
Share plan & other savings: up to 12% of salary or even more (ask how you could earn guaranteed income for life)
Pension offerings provide flexibility and long-term security for our employees beyond their careers
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