Claims Processor evaluating and processing pet insurance claims for Pets Plus Us across Canada. Reviewing veterinary histories, policy eligibility, coverage, and compensation decisions.
About the role
- Claims Adjuster I assisting customers who suffered minor injuries from motor vehicle accidents. Ensuring positive customer journey during claims process with an accelerated training program.
Responsibilities
- Ensure timely and thorough investigation and adjudication of medical claims.
- Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery.
- Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures.
- Answer queries from customers, legal representatives and medical clinics while providing high quality customer service.
Requirements
- Minimum 1 year experience working in a customer service role.
- Strong communication, critical thinking, and negotiation skills.
- Computer literate and capable of working in a paperless environment.
- Capable of multitasking and juggling competing priorities in a fast-paced, high-pressure environment.
- Capable of working independently within a collaborative team setting.
- An ongoing commitment to self development.
- Knowledge or understanding of medical terminology is an asset.
- A university degree or college diploma in Health Sciences (Kinesiology or Psychology) is considered an asset.
- No Canadian work experience required however must be eligible to work in Canada.
- Bilingualism (French & English), both oral and written is an asset.
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
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