Claims Adjuster I assisting customers who have suffered minor injuries from motor vehicle accidents. Ensuring timely investigation and adjudication of medical claims.
About the role
- Bilingual Claims Adjuster I managing accident benefit claims for customers in Canada. Collaborating with various stakeholders to ensure timely response and support throughout the claims process.
Responsibilities
- Ensure timely and thorough investigation and adjudication of medical claims
- Identify eligibility and/or entitlement ensuring quick access to all available benefits to promote treatment and recovery
- Manage claims while abiding by current provincial regulations and guidelines as well as company protocols and procedures
- Answer queries from customers, legal representatives and medical clinics while providing high quality customer service
Requirements
- Minimum 1 year experience working in a customer service role
- Strong communication, critical thinking, and negotiation skills
- Computer literate and capable of working in a paperless environment
- Capable of multitasking and juggling competing priorities in a fast-paced, high-pressure environment
- Capable of working independently within a collaborative team setting
- An ongoing commitment to self development
- Knowledge or understanding of medical terminology is an asset
- A university degree or college diploma in Health Sciences (Kinesiology or Psychology) is considered an asset
- Bilingualism (French & English), both oral and written is an asset
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 7.5%
- Pension offerings provide flexibility and long-term security for our employees
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