Property claims representative investigating complex claims and fraud for Intact, a Canadian insurer. Coordinating coverage analysis, settlements, repairs, and claims reporting.
About the role
- Claims Specialist handling high complexity property claims in Canada with a focus on superior customer service and effective negotiation on claims settlements.
Responsibilities
- Investigates, manages, and settles high complexity property claims and various claims
- Provide a superior quality of customer service to external and internal customers
- Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage
- Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively
- Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims
- Assist in the evaluation and negotiation of large losses
- Anticipate recoveries and direct the investigation accordingly
- Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists
- Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal
- Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs
- Stay in the know about current insurance products and trends in appraisal and investigation techniques and services
Requirements
- University degree or any combination of training and experience deemed relevant for the role
- A minimum of 3 years related experience in Property Claims is required
- Experience in Property Construction and/or Restoration is preferred
- High-level knowledge of the Xactimate/XactAnalysis estimating software
- Comprehensive knowledge of mitigation (IICRC), construction, and repair procedures
- Effective verbal communication skills, with experience in interviewing, coaching others, and dealing with clients
- Good written communications skills to draft claims reports
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
- Pension offerings provide flexibility and long-term security
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