Senior claims specialist analyzing, negotiating, and settling auto and general liability claims. Supporting clients, brokers, litigation, and Independent Adjusters for Canadian TPA Helmsman.
About the role
- Claims Specialist handling high complexity property claims in Canada with a focus on superior customer service and effective negotiation on claims settlements.
Responsibilities
- Investigates, manages, and settles high complexity property claims and various claims
- Provide a superior quality of customer service to external and internal customers
- Analyze the information gathered, interpret insurance policy wording, determines coverage, assesses damage
- Within established authority limits, negotiate with customers, claimants, lawyers, and insurers to settle claims, while managing costs efficiently and effectively
- Gather factual versions of the circumstances of the claim from insureds, third parties and other stakeholders to determine the circumstances, causes and eligibility of claims
- Assist in the evaluation and negotiation of large losses
- Anticipate recoveries and direct the investigation accordingly
- Actively collaborate with the various related departments in the claims and underwriting departments, as well as outside specialists
- Build relationships and collaborate with different teams including our rely partners, engineers, appraisers, underwriting and legal
- Adhere to company standards and guidelines for file documentation while ensuring sound management of external fees and costs
- Stay in the know about current insurance products and trends in appraisal and investigation techniques and services
Requirements
- University degree or any combination of training and experience deemed relevant for the role
- A minimum of 3 years related experience in Property Claims is required
- Experience in Property Construction and/or Restoration is preferred
- High-level knowledge of the Xactimate/XactAnalysis estimating software
- Comprehensive knowledge of mitigation (IICRC), construction, and repair procedures
- Effective verbal communication skills, with experience in interviewing, coaching others, and dealing with clients
- Good written communications skills to draft claims reports
Benefits
- Flexible work arrangements and a hybrid work model
- Possibility to purchase up to 5 extra days off per year
- Multiple benefits offered to support physical and mental wellbeing, including telemedicine, Wellness account and much more
- Share plan & other savings: up to 12% of salary or even more
- Annual bonus target, based on the base salary, with a potential payout of up to double the target (subject to personal and company performance): 12%
- Pension offerings provide flexibility and long-term security
Job title
Job type
Experience level
Salary
Degree requirement
Location requirements
Report this job
Found something wrong with the page? Please let us know by submitting a report below.
Bodily Injury Claims Adjuster investigating, negotiating and settling complex claims for U - Haul Canada. Managing litigated files, vendors, reserves and coverage issues through resolution.
Claims Specialist managing complex property claims for Intact, a Canadian insurer. Investigating coverage, assessing damage, negotiating settlements, and coordinating claims specialists.
Part - time Claims Specialist recovering carrier payments for Logistics Alliance, which moves freight for Canadian retailers and manufacturers. Investigating loss, negotiating disputes, and managing claims through payment.
Building Damage Adjuster managing residential insurance claims for Square One Claims Inc. Treating customers with empathy while ensuring efficient claims processing.
Claims Specialist providing efficient claims service for various Lloyds accounts, managing complex liability claims and directing adjusters throughout their investigations.
Claims Adjuster managing property and multiline claims for ClaimsPro in a hybrid environment. Engaging in active claims adjustment and business development opportunities in Surrey, BC.
Quality Analyst overseeing and providing feedback on Disability claim processes at Sun Life. Collaborating with teams to ensure operational consistency and meet service levels.
Claims Representative I managing mild to moderate Accident Benefits claims for Intact. Ensuring exceptional claims journey and timely investigations in a hybrid work model.
Claims Service Representative responsible for obtaining first notice of loss reports for auto and property claims at Allstate Canada. Engage with customers and provide exceptional service through the Express Claim Center.