Expert en sinistres bilingue chez Assurant, entreprise mondiale de services aux consommateurs. Enquêtant, évaluant et réglant des réclamations automobiles au Québec.
About the role
- Claims Analyst settling cargo claims for Sirva’s relocation and transportation services. Investigating liability, negotiating settlements, and coordinating damage assessments for US and Canadian customers.
Responsibilities
- Settle cargo claims with government/military, corporate, or consumer customers within 30 days of receipt
- Manage customer expectations while thoroughly investigating claims
- Review customer correspondence, client contract terms, and information from all parties involved
- Assign repair firms to assess damages and complete repairs as needed while mitigating cost
- Determine liability and charge back appropriate parties based on findings
- Verify and investigate all aspects of claims to establish legal liability and identify and notify accountable parties
- Use contract paperwork, agreements, repair firm assessments, and customer communication to assess liability and investigate claims
- Maintain precise records of all aspects of the move to support approval or denial decisions
- Instruct repair firms to provide inspection and repair reports for precise and timely settlement
- Assess claimed item values and evaluate repair alternatives versus cash-out options
- Distinguish pre-existing damage from transit-related damage
- Review carrier liability and present settlement proposals to customers
- Negotiate disputes regarding initial offers and finalize settlements in compliance with legal carrier liability and contractual terms
- Complete various assigned projects
Requirements
- Minimum 1-3 years in Claims or Customer Service setting
- Excellent verbal, written, and problem-solving skills
- Personal Computer experience required, including Microsoft Word and Excel
- Must be organized and able to multi-task
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