Advisor Journey Innovation Manager shaping discovery, business cases, and delivery recommendations. Improving Advisor experiences for Sun Life’s financial - security and health - focused clients.
About the role
- Facilities Manager overseeing daily operations, budgets, vendors, and technician teams across JLL’s industrial client sites. Ensuring safety, compliance, maintenance, and service performance.
Responsibilities
- Ensure seamless daily facility operations across multiple critical industrial client sites
- Support development and management of capital and expense budgets
- Monitor financial variance reporting to support client goals
- Manage daily work orders, prioritize tasks, and communicate with clients and required parties
- Verify completed work meets satisfactory standards
- Assist with annual building management plans
- Conduct quarterly onsite inspections across multiple locations and initiate corrective work orders
- Meet vendors onsite to review project scopes and verify completed work
- Collaborate with clients to resolve challenges and vendor performance issues
- Oversee technician operations, work priorities, and procurement strategies
- Manage preventive maintenance work orders and scheduled maintenance
- Partner with Managed Engineering Services to deliver work order performance
- Escalate safety and risk issues and coordinate remediation with EH&S and account management
- Review and approve technician timecards and procurement card purchases
- Ensure compliance with work order and receipt documentation procedures in CMMS
Requirements
- Bachelor's degree in Facilities Management, Engineering, or related technical field, or equivalent combination of education and experience
- Minimum 5–7 years of facilities management experience with demonstrated ability to manage operations across multiple sites in industrial or commercial environments
- Proven budget management experience, including development of capital and expense budgets, variance analysis, and cost control
- Experience with Computerized Maintenance Management Systems (CMMS) and proficiency in work order management, tracking, and reporting
- Strong vendor management skills, including negotiating service levels and holding contractors accountable
- Understanding of occupational health and safety regulations, environmental compliance requirements, and building codes applicable to industrial facilities
- Leadership experience overseeing technician teams, including performance management and development
- Excellent communication skills for interfacing with clients, vendors, technicians, and cross-functional teams
- Valid driver's license and willingness to travel regularly to multiple facility locations
- Professional certifications such as CFM, FMP, or similar credentials preferred
- Experience in oil and gas, energy, or other industrial sectors preferred
- Knowledge of procurement card systems and purchasing approvals preferred
- Experience supporting KPIs and SLAs in client-facing facility management roles preferred
- Project management experience supporting capital improvement projects preferred
Benefits
- Discretionary bonuses may be available
- Benefits may be available
- Other compensation may be available
- Equal opportunity employer
- Reasonable accommodations for individuals with disabilities
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Advisor Journey Innovation Manager leading discovery, business cases, and recommendations for Sun Life’s financial - services Advisor experiences. Hybrid role based in Toronto or Waterloo.
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