Technical Support Lead ensuring operational performance of trackside friction management units. Working within Field Service team for troubleshooting, repairs, and software updates.
About the role
- Technical Support Specialist II for Franke, providing training in English and French for equipment. Ensuring effective technical assistance and support documentation for customers and service providers.
Responsibilities
- Provide technical training to new service provider technicians
- Support ongoing advanced training at Regional Training Centers
- Maintain a mindset of continuous improvement for training
- Develop and implement training programs and materials
- Provide excellent customer service to service providers and customers
- Communicate highly technical information effectively
- Provide technical assistance for escalated issues
- Collaborate with Technical Product Support team
- Assist in technical troubleshooting questions
Requirements
- High School Diploma/GED; 2 or 4 year degree in technical field preferred
- Minimum of 2+ years of technical support, field service, or related equipment troubleshooting experience
- Experience supporting technical products in a phone-based, remote, or field service environment preferred
- Strong mechanical aptitude with working knowledge of electrical systems, refrigeration, and equipment maintenance principles preferred
- Reliable attendance and flexibility to support on-call or after-hours needs when required
- Ability to travel up to 50%
- Must be bilingual: French/English
Benefits
- Excellent customer service skills
- Ongoing training and support
- Remote work flexibility
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
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