SAP C4C Consultant responsible for design, configuration, and support of C4C solutions for Syntax clients. Collaborating with clients to enhance business functionality while ensuring customer satisfaction.
Responsibilities
Facilitate the implementation and support of the SAP C4C solution to enhance the clients’ business functionality and overall performance, while maintaining a high degree of customer satisfaction
Analyze business requirements and translate them into appropriate C4C system solutions; identify, interpret, validate and document customer requirements
Lead solution architecture discussions, defining functional and technical design documents
Facilitate workshops to collect and map client business requirements, processes and objectives; develops necessary product modifications to satisfy clients' needs
Identify gaps, issue and propose work around solutions or custom SDK solutions
Design and implement custom SDK solutions with the technical team to meet business requirements
Act as liaison with client for troubleshooting: investigate, analyze, and solve software problems
Configure and customize SAP C4C objects such as Business Roles, Work Centers, Business Partners, Activities, Quotes, Opportunities and Contracts
Develop business rules, workflows, and approval processes
Manage C4C Data Migration (Data Workbench, Migration Templates, OData feeds)
Participate in testing (Unit, SIT, UAT) and assist with user training and change management
Partner with CPI/Integration teams to define integration services and communication arrangements
Support design of interfaces using SOAP, OData, or REST APIs
Ensure security, authorization, and data governance within SAP C4C
Establish design guidelines, documentation standards, and reusable templates
Provide expert guidance on SAP C4C roadmap, release management, and innovations
Collaborate with cross-functional teams (Sales, Service, IT, Integration, and Analytics)
Requirements
Bachelor’s Degree in Computer Science, Information Systems, or Business Administration
5–10 years of experience in SAP solutions, including 5+ years in SAP C4C
Proven experience with SAP C4C Sales & Service modules
Strong understanding of Master Data Management (Employee, Customer, Product) in SAP C4C
Experience with Integration techniques (SAP CPI, SOAP/XML, OData, IDoc, RFC)
Knowledge of authorizations, scoping, fine-tuning, & business configuration within C4C
Exposure to SAP S/4HANA integration and SAP C4C V2 preferred
Bilingual - French and English mandatory
Excellent communication, stakeholder management, and documentation skills
Benefits
Competitive, above-average compensation
Global tourist: With us, you can also work from abroad from time to time
Flexible working time models, home office
Attractive benefits, e.g. company pension scheme or various health offers
A modern environment in which the "you" is part of it
Open feedback culture, flat hierarchies and a motivated team
Individual career planning with continuous training and coaching on the job
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