Medical Consultant providing medical opinions and guiding recovery for Albertans injured at work. Hybrid role with remote work in Alberta and infrequent WCB office visits.
About the role
- Workday EDM Support Consultant delivering configuration, troubleshooting, and advisory support for Kainos customers. Managing SLAs, releases, escalations, and knowledge sharing across remote support teams.
Responsibilities
- Provide configuration, troubleshooting, and advisory EDM support to customers post-deployment
- Deliver services within agreed SLAs and ensure high customer satisfaction
- Manage and prioritize incoming requests
- Identify root causes and resolve issues effectively
- Support recurring releases and deployments
- Help customers adopt new features and updates
- Collaborate across internal support teams and with product, engineering, and delivery teams
- Develop the knowledge base by documenting complex troubleshooting steps and solutions
- Ensure compliance with data security, privacy, and governance standards
- Support Service Managers with customer escalations
- Manage customer interactions, system updates, and issue resolution end-to-end
- Contribute to knowledge sharing, process improvement, and evolution of the EDM support offering
Requirements
- Good customer focus and some experience in a customer-facing role or consulting environment
- Willingness to understand customer needs and build relationships
- Ability to identify when to escalate issues appropriately
- Basic understanding of Workday products, including HCM, Financials, Payroll, or specialist capabilities
- Ability to manage competing priorities and resolve issues independently
- Clear and effective communication with customers and colleagues, including in a remote working situation
- Ability to work within remote teams, alongside customers, and independently without supervision
- Ability to apply relevant standards and procedures while maintaining quality, accuracy, and attention to detail
- Proactive, solutions-oriented mindset and desire to continuously learn and grow
- Awareness of confidentiality and non-disclosure policies and/or agreements
- Commitment to information security
- Workday certification in HCM, Payroll, or Financials (desirable)
- Awareness of ITIL and ISO-20000 principles and best practices (desirable)
- Experience with JIRA Service Desk (desirable)
- Experience in a support environment or post-deployment services (desirable)
Benefits
- People-first culture
- Growth and professional development opportunities
- Opportunities to grow technical skills and deepen Workday expertise
- Diversity, equity and inclusion commitment
- Candidate accommodations and tailored recruitment process support
Job title
Job type
Experience level
Salary
Not specified
Degree requirement
No Education Requirement
Location requirements
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