Program Manager overseeing cybersecurity programs for small businesses at Kobalt.io. Collaborating with clients and internal stakeholders to facilitate successful program delivery and client success.
Responsibilities
Lead and manage a diverse portfolio of information security programs
Own the full onboarding lifecycle for clients
Maintain a client NPS score of 8.67 or above
Act as the primary point of contact for clients
Ensure all program processes are documented
Own and enhance delivery team processes
Manage program budgets and resource allocations
Lead subject matter experts to drive successful outcomes
Proactively identify and manage roadblocks
Identify upselling opportunities based on client needs
Requirements
Post-secondary degree in business, computer science, information technology, or equivalent professional experience
5 years of experience in B2B client-facing roles, managing technology or business change projects and/or programs
Excellent leadership, communication, and interpersonal skills
Ability to engage with customer executives
Proficiency in project management tools and software (e.g., monday.com)
Familiarity with compliance tools (e.g., Vanta)
Strong analytical and problem-solving abilities
Detail-oriented, highly organized, proactive, and able to move fast while remaining calm under pressure
Nice to have: Program and/or project management-related certification such as CAPM, PMP, or PgMP
Hands-on experience with Compliance and Trust products
Benefits
Competitive salary and equity options
Comprehensive health, dental, and vision insurance
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