Validation Technician supporting testing, calibration, sampling, and data analysis for Grifols’ global plasma - derived medicines and healthcare manufacturing operations. Based in Montreal.
About the role
- Service Technician installing and repairing Koenig & Bauer printing presses. Traveling nearly 100% to customer locations across the United States and Canada.
Responsibilities
- Travel to customer locations to install, maintain, upgrade, troubleshoot, diagnose, and repair electronic and electrical components on Koenig & Bauer printing presses
- Troubleshoot components on CI flexo, web offset, and digital presses
- Diagnose performance issues across various printing press models and sizes
- Program and troubleshoot PLCs, software, drives, motors, closed-loop systems, peripheral equipment, and high-speed Ethernet communications
- Install software updates and troubleshoot software issues
- Research complex electronic and electrical issues using service manuals, repair documentation, internal resources, Remote Maintenance, and the Service Manager
- Determine and execute repair action plans, identify parts, and coordinate with customers, Parts, Service, Warehouse, and other teams
- Deliver customer service by understanding customer needs, explaining findings and recommended action plans, and providing updates throughout the job
- Complete service calls through resolution and coordinate alternative schedules or additional work through the Service Department
- Maintain accurate records of parts, issues, time, expenses, work performed, and required paperwork
- Follow customer site procedures, safety policies, and personal protective equipment requirements
- Communicate regularly with customers, Service Coordinators, Service Manager, Parts, Warehouse, and other internal resources
- Work independently or as part of a team on installation and service calls
Requirements
- High School Diploma or GED-equivalent required
- Technical apprenticeship program or post-high-school degree or certification in a technical field, including printing or industrial maintenance
- Minimum three to five years related work experience in printing, press manufacturing, packaging, or another related industry
- Experience with OS2 and Microsoft Windows
- Experience with programming and networking
- Extensive use of proprietary software and programming tools
- Basic use of email, internet navigation, word processing, and spreadsheets
- Solid background in electronics concepts and automation
- Strong understanding of PLC technology, including Bosch and Rockwell; ability to read, interpret, modify, troubleshoot, and program PLCs
- Understanding and troubleshooting of closed-loop systems, drive and motor technology, high-speed communication, and Ethernet
- Ability to read electrical schematics and mechanical CAD drawings
- Experience with basic and specialized hand tools
- Computer literacy
- Good customer service, listening, clarification, and verbal communication skills
- Ability and willingness to travel nearly 100%, including frequent domestic air travel, some international travel, consecutive overnight stays, evenings, and weekends
- Valid driver’s license
- Ability to meet the physical demands of continuous standing, hand use, exposure to dust, fumes, and machinery noise, bending, stooping, pushing, pulling, temperature changes, and heavy lifting
- Fundamental Italian and/or Spanish language skills highly desired
Benefits
- Vacation – 15 days per year
- Holidays – Up to 11 days
- Sick – 7 days
- Medical, Dental, and Vision
- Disability and Life
- Flexible Spending Accounts
- 401k Retirement and Profit Sharing Plan
- Income replacement plans for cancer, critical illness, and accident
- Long-Term Care Plans
- Years-of-Service Bonus Plan
- Educational Assistance
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