Risk consultant developing dashboards, data insights and reporting for Sun Life’s Canadian operational - risk teams. Improving data quality, automation and leadership oversight.
LS
Business Continuity and Operational Resilience Lead
Posted 10 hours ago
About the role
- Business continuity lead strengthening LifeLabs’ healthcare service resilience across Canada. Managing continuity planning, cyber recovery, exercises, and operational resilience programs.
Responsibilities
- Coordinate and maintain the enterprise Business Continuity Management Program
- Support development and enhancement of BCM frameworks, standards, procedures, templates, and supporting documentation
- Facilitate annual planning, reviews, and continuous improvement activities
- Monitor program metrics, action items, risks, and remediation activities
- Support governance forums and prepare reporting materials for leadership
- Provide guidance and support to business stakeholders completing BCM activities
- Lead coordination, facilitation, and maintenance of enterprise Business Impact Assessments
- Facilitate workshops to identify critical services, recovery requirements, dependencies, and operational risks
- Maintain enterprise Business Continuity Plans and supporting recovery documentation
- Support development and maintenance of enterprise Cyber Incident Recovery plans and playbooks
- Partner with Technology, Cybersecurity, Operations, HR, Finance, and Communications teams on recovery requirements and capabilities
- Design, coordinate, and facilitate tabletop exercises, workshops, simulations, and recovery testing
- Document observations, lessons learned, risks, and corrective actions from exercises
- Support Emergency Management Operations Centre readiness and preparedness activities
- Contribute to incident management planning, playbook development, and response procedures
- Assist with incident response, recovery coordination, and post-incident reviews when required
- Promote integration between Business Continuity, Crisis Management, Disaster Recovery, Cyber Incident Recovery, and Incident Management activities
Requirements
- Bachelor’s degree in business, Risk Management, Emergency Management, Information Technology, Public Administration, or a related discipline
- CBCP, CBCI, MBCI, MBCP, or equivalent industry certifications would be considered assets
- 6-8+ years of Business Continuity, Operational Resilience, Crisis Management, Disaster Recovery, or related experience
- Experience supporting enterprise-wide BCM programs in healthcare or other regulated environments
- Experience facilitating executive workshops, exercises, and stakeholder sessions
- Experience integrating BCM and Cyber Incident Recovery planning activities
- Demonstrated experience conducting Business Impact Analyses and Business Continuity Planning activities
- Strong facilitation, communication, and stakeholder management skills
- Experience developing documentation, procedures, standards, and reporting materials
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