Risk consultant developing dashboards, data insights and reporting for Sun Life’s Canadian operational - risk teams. Improving data quality, automation and leadership oversight.
About the role
- Senior Payments Risk Analyst owning fraud monitoring and risk decisions for Velora Pay. Scaling payment protection through automation, AI, and detection rules for nonprofit organizations.
Responsibilities
- Own day-to-day transaction monitoring and fraud / risk review for Velora Pay
- Investigate suspicious activity end-to-end and document outcomes consistently and audibly
- Design, test, and iterate detection rules and monitoring workflows
- Build practical automation to reduce manual review load
- Partner with Customer Success on merchant and customer risk issues
- Partner with IT, Compliance, and security stakeholders on payments risk alignment
- Create playbooks, prioritization, and feedback loops for a team-of-one operating model
- Use AI and data tools to accelerate investigations, identify patterns, and propose rule or process changes
- Track leakage caught, review effort, and false positives to continuously improve processes
- Enable safe, scalable onboarding of additional customers onto Velora Pay
Requirements
- About 5+ years of hands-on payments fraud / risk analysis experience
- Proven ownership of fraud or risk outcomes, including judgment under ambiguity
- Ability to operate autonomously as a team of one and create structure without heavy management overhead
- Familiarity with payment processors, payment rails, and fraud tooling
- Experience implementing AI or meaningful automation in a risk, fraud, operations, or similar workflow
- Clear, candid communication and ability to collaborate with Customer Success, compliance, and engineering partners
- Strong business awareness connecting risk decisions to customer trust, payment volume growth, and nonprofit impact
- Strong interest in building technical solutions with AI, potentially including SQL, APIs, and internal processes
- Experience working with Stripe or a similar platform is an asset
Benefits
- 4 weeks paid leave plus 11 days of public holidays in Canada
- Extra 2 week company holiday through an end-of-year shutdown
- Generous paid sick leave
- Remote-first work arrangement within approved hire locations
- Training support
- Conference or course ticket coverage
- Medical, dental, vision, disability, and life insurance coverage in Canada and the US
- 4% retirement match in Canada and the US
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