Senior Client Solutions Manager providing tailored solutions for social media strategies at Brand Networks. Building relationships with clients and driving their marketing objectives using our platform.
About the role
- Solutions Architect owning complex customer solutions end-to-end in a contingent workforce management solution. Partnering across teams to ensure effective execution from pre-sales to implementation.
Responsibilities
- Translate customer requirements, workflows, compliance needs, and integration constraints into clear solution designs that can be implemented
- Own solution blueprints, workflow maps, migration plans, and implementation-ready artifacts from discovery through delivery
- Define configuration guidance, process documentation, and technical notes that enable successful execution and scale
- Partner with AEs and AMs pre- and post-signature to lead discovery and requirements gathering
- Deliver tailored demos and solution workshops for enterprise stakeholders
- Partner with Delivery teams to ensure solution designs are implemented successfully
- Lead enterprise customer transitions from legacy processes to Lifted
- Maintain deep knowledge of relevant platforms, services, compliance offerings, integrations, workflows, and roadmap
- Build reusable assets including playbooks, migration guides, workflow templates, and troubleshooting guides
Requirements
- 8+ years in solutions architecture, technical consulting, enterprise implementation, or a similar role supporting complex B2B environments
- Ability to move fluidly between customer conversations, platform capabilities, technical workflows, and implementation realities without losing sight of the outcome
- Strong track record translating ambiguous requirements into clear, scalable solution designs
- Comfort making recommendations and navigating tradeoffs when customer requirements, platform capabilities, timelines, and operational realities don't perfectly align
- Hands-on troubleshooting experience across platform configuration, integrations, data, and operational processes
- Excellent communication with both technical and non-technical stakeholders
- Experience with enterprise customers in a tech-enabled services business, customer onboarding, implementation operations, and cross-functional support models
- Background in contingent workforce, EOR, AOR, staffing, or talent platforms is a strong plus.
Benefits
- Comprehensive medical coverage for you and your family
- Unlimited PTO
- 401(k) plan with matching
- 12 weeks of paid parental leave
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