About the role

IT Manager leading a small team at Longbow Advantage, a B2B SaaS logistics company. Responsible for critical IT functions and operational maturity within the organization.

Responsibilities

Lead the IT team and take ownership of the entire IT estate
Bring structure, documentation, and operational maturity to the IT function
Reduce key-person risk and implement professional process discipline
Manage critical business systems, especially hosted WMS environment and VMware platform
Collaborate with internal teams and support critical hosted customer environments

8+ years of progressive IT experience, including at least 3 years in a management or team-lead role
Proven hands-on experience with Microsoft technology stack: Active Directory (on-prem and Azure AD), Office 365, Windows Server, SQL Server
Strong working knowledge of VMware vSphere; familiarity with Proxmox or other virtualisation alternatives is a plus
Hands-on experience with Google Cloud Platform — VMs, networking, IAM, VPN tunnels, monitoring, and cost management
Working knowledge of SQL Server administration, including high-availability concepts (Always On, failover clusters), maintenance plans, and backup strategies
Experience managing networking infrastructure including firewalls (FortiGate or equivalent), VPN, and managed-service-provider relationships
Demonstrated experience implementing and operating change management, incident management, and IT documentation practices
Experience managing IT vendor contracts, renewals, and budgets
Strong written and verbal communication skills; able to translate technical risks into clear business language for executives
Comfortable balancing strategic leadership with hands-on technical work — this role does both