IT Manager leading managed IT services, infrastructure, and technical teams for SysGen clients. Developing strategic technology plans, optimizing operations, and managing service delivery across Alberta and British Columbia.
About the role
- IT Manager leading a small team at Longbow Advantage, a B2B SaaS logistics company. Responsible for critical IT functions and operational maturity within the organization.
Responsibilities
- Lead the IT team and take ownership of the entire IT estate
- Bring structure, documentation, and operational maturity to the IT function
- Reduce key-person risk and implement professional process discipline
- Manage critical business systems, especially hosted WMS environment and VMware platform
- Collaborate with internal teams and support critical hosted customer environments
Requirements
- 8+ years of progressive IT experience, including at least 3 years in a management or team-lead role
- Proven hands-on experience with Microsoft technology stack: Active Directory (on-prem and Azure AD), Office 365, Windows Server, SQL Server
- Strong working knowledge of VMware vSphere; familiarity with Proxmox or other virtualisation alternatives is a plus
- Hands-on experience with Google Cloud Platform — VMs, networking, IAM, VPN tunnels, monitoring, and cost management
- Working knowledge of SQL Server administration, including high-availability concepts (Always On, failover clusters), maintenance plans, and backup strategies
- Experience managing networking infrastructure including firewalls (FortiGate or equivalent), VPN, and managed-service-provider relationships
- Demonstrated experience implementing and operating change management, incident management, and IT documentation practices
- Experience managing IT vendor contracts, renewals, and budgets
- Strong written and verbal communication skills; able to translate technical risks into clear business language for executives
- Comfortable balancing strategic leadership with hands-on technical work — this role does both
Benefits
- Supportive work environment
- Work/life balance
- Competitive Salary
- 4-weeks of paid vacation
- 6 paid sick days, 2 paid personal days per year
- Excellent health and dental benefits, eligible as of your first day!
- Group RRSP/401k Matching
- Work from Home
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