About the role

Technical Systems Analyst troubleshooting and enhancing core business systems at Manion, a Canadian benefits administration firm. Bridging business requirements, Oracle SQL development, system implementations, and stakeholder decisions.

Responsibilities

Report to the Director of Information Systems
Analyze system data, business processes, and application behaviour to identify issues and recommend solutions
Develop and execute Oracle SQL queries and data modifications
Investigate and troubleshoot complex application issues and determine root causes
Review application code, database logic, interfaces, and system behaviour
Gather, analyze, and document business and technical requirements
Translate business needs into actionable system requirements
Work with external development teams to clarify requirements, review solutions, troubleshoot issues, and support system changes
Facilitate meetings and working sessions with business, technical, and project stakeholders
Provide technical guidance on system functionality, capabilities, limitations, and solutions
Participate in strategic and cross-functional projects
Support Security and Privacy incident investigations
Manage assigned work, priorities, dependencies, risks, and status reporting across concurrent initiatives
Support ad hoc project work

University degree or college diploma in an IT program or related field
Minimum 5 years of development experience
Oracle SQL Developer experience (required)
Experience working directly with software development teams and technical stakeholders (required)
Minimum 2 years of Business Analysis experience
Experience in Java, Angular, and/or API development is an asset
Experience in project coordination or management in an IT environment is an asset
Experience in a group benefits or insurance environment is an asset
Ability to communicate clearly and respectfully
Ability to manage priorities, dependencies, risks, and deadlines
Commitment to continuous learning and career development