Insights Analyst transforming web, journey, and survey data into actionable content marketing recommendations. Helping Knotch’s enterprise clients optimize performance through analytics and test - and - learn plans.
About the role
- Business Analyst analyzing APIs, payment flows, and SQL investigations for Manulife Bank. Supporting digital payment delivery, UAT, and legacy-system modernization.
Responsibilities
- Identify, document, and analyze business and technical requirements
- Provide solutions related to payments processing, real-time money movement, and digital customer experiences
- Analyze end-to-end payment flows involving Real-Time Rails, Interac, domestic payment networks, credit/debit transactions, and cross-border/exchange integrations
- Review APIs, including endpoints, parameters, authentication, and error handling
- Document API usage and recommend integration approaches for payment gateways and processing platforms
- Develop process maps and workflows for end-to-end payment journeys
- Create data mapping documents for transaction data, settlement flows, and reconciliation processes
- Test APIs with Bruno/Postman and document payment-related error scenarios
- Investigate incidents using SQL to troubleshoot payment failures, delays, and reconciliation issues
- Support operational teams with payment and transaction-related inquiries
- Develop documentation for new processes, system enhancements, and payment features
- Build and maintain HTML email templates for digital onboarding and payment-related customer communications
- Communicate technical and payment concepts across technology, product, operations, sales, distribution, and marketing
- Partner with stakeholders to improve UX/UI in digital payment journeys
- Conduct discovery sessions with business and technical stakeholders
- Support delivery and UAT of digital and mobile payment features
- Validate integrations with core payment systems and underlying platforms
- Ensure solutions align with business objectives, compliance, and scalability requirements
- Contribute to modernization of legacy payment systems
- Work under the guidance of the Product Owner and collaborate with engineering, product, and business teams
Requirements
- University degree or equivalent business experience
- More than 5 years as a Business Analyst in a technology-driven or payments-focused environment
- Proven experience as an IT Business Analyst or similar role in a technology-driven environment
- Strong skills in requirements gathering, scope definition, and translating business needs into technical specifications
- Experience analyzing APIs, including endpoints, parameters, and error handling
- Ability to create process maps, workflows, and detailed data mapping documents
- Familiarity with API testing tools such as Bruno, Postman, or similar
- Proficiency in SQL for production investigation and root cause analysis
- Knowledge and understanding of project management methodology and workflow design
- Basic knowledge of HTML and ability to build or edit email templates
- Ability to handle multiple demands and competing priorities
- Strong written and verbal communication skills
- Good organization, problem-solving, and analytical ability
- Ability to work independently or as part of a team
Benefits
- Flexible environment supporting learning, growth, well-being, and inclusion
- Health insurance
- Dental insurance
- Mental health benefits
- Vision insurance
- Short- and long-term disability insurance
- Life and AD&D insurance coverage
- Adoption/surrogacy benefits
- Wellness benefits
- Employee/family assistance plans
- Retirement savings plans
- Pension
- Global share ownership plan with employer matching contributions
- Financial education and counseling resources
- Paid holidays, vacation, personal, and sick days in Canada
- Statutory leaves of absence
- Reasonable accommodation during the application process
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